Operational QC & Returns Specialist

The QC & Returns Specialist is responsible for ensuring high product quality throughout the entire product flow and driving improvements that reduce return rates and improve the customer experience. The role serves as a link between purchasing, warehouse and customer service, working with incoming goods checks, returns handling and data analysis. The goal is to identify quality problems early, improve procedures and ensure that only goods that meet requirements reach the customer.

The role is based at our warehouse in Landskrona, while the manager is located at the Gothenburg office. This requires a high degree of self-leadership, ownership and accountability, with the ability to independently drive work forward, follow up on activities and results, and ensure continuous improvements in daily operations.

Key Responsibilities

• Perform quality checks on incoming goods and conduct random sampling.

• Document deviations and provide feedback to purchasing and suppliers.

• Analyze return reasons and identify products/categories with high return rates.

• Gather and analyze warehouse and returns-related data on a regular basis to identify trends and improvement areas.

• Improve procedures for return sorting, grading, overstock and scrapping.

• Collaborate with customer service and purchasing to reduce quality- and fit-related returns.

• Create SOPs and standards within QC and the returns flow.

• Follow up KPIs related to quality, return rate and product deviations.

• Collaborate with the cleaning/recond team to increase recovery quality and reduce unnecessary waste.

• Be the “on-floor” link between analysis (office) and the practical reality in the warehouse.

Your Past & Your Skills

• Experience in quality work or quality management within fashion, e-commerce or warehouse operations.

• Strong problem-solving skills with a continuous improvement mindset.

• Accurate, analytical and structured.

• Good communication skills and ability to collaborate cross-functionally.

• Good knowledge of Excel and PowerPoint for analysis, follow-up and presentations.

• Hands-on, proactive and driven by “hugging in” where needed, comfortable working both operationally on the floor and analytically with data.
  

What We Offer

• Global environment

• Personal and professional development

• Freedom to add value/make a difference

• A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site here!

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you!

Application deadline: 30/1-2026

Start Date: ASAP

Location: Landskrona Warehouse, Sweden

About NA-KD

We believe in the power of creativity, ambition, and bold ideas. Inspiration drives everything we do, from shaping the future of fashion to telling stories that resonate and creating an environment where people can grow.

Being fast, social, and connected guides how we work, collaborate, and challenge norms together. At NA-KD, you are encouraged to make an impact. We explore new ways of working, push boundaries, and learn from experience, driven by passion, curiosity, and the excitement of what’s next.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.