Head of Procurement
Zopa
Operations
London, UK
Posted on Nov 5, 2025
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Zopa is evolving its procurement function from a foundational service into a strategic partner that drives measurable commercial value. Reporting to the VP of IT & Programme Office, the Head of Procurement will lead this transformation, shaping strategy, ensuring commercial agility, and embedding proportionate governance in a regulated environment.
You’ll lead a team of three and manage around £30m annual spend across 400+ suppliers (65% tech, 16% operations, 15% commercial, plus Finance, HR, and Marketing). You’ll also oversee our partnership with Vertice, exploring ways to maximise value from SaaS procurement.
This is a hands-on leadership role for a commercially minded professional who can balance strategy with delivery and an opportunity to shape Zopa’s procurement future, with potential to grow into a Director-level position as the function matures.
A day in the life:
- • Develop and implement a fit-for-purpose procurement strategy and operating model that reflects Zopa’s culture, regulatory environment, and growth ambitions.
- • Lead, coach, and develop the procurement team to deliver effective business partnering and build procurement capability across the organisation.
- • Drive value and cost efficiency across all spend categories, with emphasis on technology (65 %), operations (16 %), and commercial (15 %): targeting ~10 % saving vs budget through smarter buying and supplier management.
- • Oversee relationships with key suppliers and Vertice, ensuring we leverage external partnerships effectively.
- • Ensure procurement processes align with Zopa’s regulatory obligations and risk framework, while applying proportionality based on supplier risk and contract value.
- • Strengthen category management, spend analysis, and reporting to enhance transparency and decision-making.
- • Build strong relationships with Technology, Finance, Operations, and Risk functions to ensure procurement adds measurable value across Zopa.
- • Introduce data-driven insights, tools, and processes to improve speed, efficiency, and commercial outcomes.
About you:
- Proven experience leading or shaping a procurement function.
- Deep knowledge of technology procurement and SaaS models.
- Strong commercial and negotiation skills.
- Experience improving procurement maturity through category management, reporting, and business partnering.
- Confidence engaging senior stakeholders and managing external partners.
- Understanding of supplier governance in regulated settings.
- Ideally, exposure to retail or consumer-facing industries.
- Commercially astute, pragmatic, and outcome-focused.
- Growth-minded, collaborative, and clear in communication.
- Tech-curious and passionate about using technology to drive performance.
You are:
#LI-LK1
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.