Technical Product Manager, UPL
Zopa
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London, UK
Posted 6+ months ago
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
At Zopa, we’re gearing up for substantial growth beyond our already 1 million customers with significant expansion plans. We are looking for a product manager to join our Unsecured Personal Loans tribe to play a pivotal role in shaping the future of the billing engines used across Zopa’s lending products.
The Unsecured Personal Loan’s tribe is split over multiple multi-disciplinary squads, focusing on originations, decisioning, our mobile and web experience and servicing. This role sits in the Servicing squad, at the heart of the business, owning the financial engine behind our loan products and collaborating with many squads at Zopa. Our loans product is award winning, landing best loan provider at the British Bank Awards 7 out of the last 8 years! However, we know that many of our customers are looking for more. We are on a mission to find out what that is and deliver it.
This is a highly autonomous and high ownership role, where you will use data, customer research and industry insights to define new opportunities and validate your hypotheses. Given the technical aspect of this role, you’ll also pair closely with engineering to ensure we build a flexible platform that will scale with Zopa’s ambitious growth plans.
Of course, you won’t be doing this alone! Collaboration is in our DNA here at Zopa, which means you'll be part of a cross-functional squad of talented and passionate engineers, designers and analysts working together from concept through to delivery. There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, engaging stakeholders and getting their buy in and most importantly making sure we're building the right things for our customers.
This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we'd love to hear from you!
A day in the life...
- Own the product roadmap, prioritising initiatives that drive growth and enhance the customer experience while optimising the platform.
- Define the future strategy for the billing platforms across all Zopa’s lending products.
- Bring together key insights with the help of design and analyst teams to plot out where the big opportunities are.
- Collaborate with engineers in your team to work out how to enhance and scale the platform, helping them make the right trade-offs to ensure a speedy delivery.
- With the help of the engineers in your team, ensure everything built is valuable, viable, usable, scalable and feasible.
- Build close relationships with key stakeholders such as Operations, Compliance, Brand, Legal and Finance to effectively and collaboratively solve problems
- Develop a strong understanding of the technical architecture and capabilities of the billing engine, diving into the calculations and processes that power the platform.
About you...
- You are an experienced technical product manager or similar, working on core platforms, demonstrating your knack for delivering exceptional value to customers and the business.
- You’re analytical with excellent attention to detail. You’re comfortable working with data to support decision making and validate assumptions. If you’ve got previous experience using SQL and data visualisation tools such as Tableau, that's a bonus!
- You are passionate about diving deep into your product, thoroughly understanding its workings and system behaviours and can utilise tools like excel for modelling and analysis.
- You have experience working in a cross-functional team. When you think about who your “team-mates” are, your 'go-to' will be engineers, analysts and designers.
- You can communicate your insights succinctly and influence upwards, downwards and sideways. You treat others with respect but you’re not afraid to challenge them sensitively.
- You’re a self-starter. You know when to ask for support and you’re not shy about doing so, but you don’t wait to be told what to do.
- You are empathetic. You do the right thing for customers, even if it’s the more challenging option.
- You look for the minimum viable product, preferring to execute on something small and learn from the experience than to wait until it’s perfect.
Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
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Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
This job is no longer accepting applications
See open jobs at Zopa.See open jobs similar to "Technical Product Manager, UPL" Northzone.