Operations Support Specialist - Underwriter



Marketing & Communications, Customer Service, Operations
London, UK
Posted on Friday, May 31, 2024
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As an Operations Support Specialist, you will be processing loan applications for different products within the company’s specific policy criteria.
During this exciting time, you will be required to review application information as well as documents, correspondence, and credit file information, you will also be communicating with applicants & brokers directly.

A day in the life:

  • Underwrite new Auto secured & unsecured loan applications within Zopa lending criteria and service standards, taking end-to-end responsibility for each case.
  • Evaluate the accuracy and authenticity of each customer’s details and documents.
  • Review applications which have flagged fraud indicators, investigate suspicious documents and report back to the Financial Crime team.
  • Identify any potential fraudulent activity and escalate any concerns to team leader, Financial Crime team or the Compliance Department.
  • Frequent verbal & written communications with applicants, brokers and other departments.

About you:

  • You’ll have underwriting experience either within mortgages or unsecured loans
  • You can investigate, question and scrutinise information
  • You have a high level of numeracy and analytical skills
  • You’ve got high level communication skills and an excellent professional manner
  • You have experience and thrive in working in a team environment
  • You’re creative and like to think outside the box
  • You’ll have high level of attention to detail regarding document examination, remaining confidential always and act with integrity
  • You’re a Customer Champion and have a passion to provide excellent customer service
  • You’re able to work within given SLA’s and deadlines and can work under pressure and to set targets
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.