The Company:

Stream is on a mission to bring financial wellbeing to all workers.

We partner with some of the world’s most well-known employers, like Crate & Barrel, Driven Brands, General Electric, New Balance, Restaurant Brands International (RBI) and others, to give their teams access to fairer financial services. Over 3 million people track their shifts and earnings, start their first savings account, use budgeting tools, access financial education and choose when they want to get paid. All in one smartphone app.

Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds our founding investors.

You’d be joining a team of over 250 passionate, ambitious people — across the UK, Europe and US — building a category-leading FinTech product with the mission to improve the lives of millions.

The Role

We're looking for a GTM & Implementation Lead to own the end-to-end journey for our payroll customers—from deal close through successful launch and adoption. This is a player-manager role where you'll personally implement 10-20 customers quarterly while building a GTM motion across multiple partner channels.

This role sits in the product team, bridging sales, product, and operations. You'll be both operator and architect—executing implementations while designing the systems, processes, and team structure that enable Stream to scale to thousands of customers.

What You'll Own

Implementation Execution (60%):

• Own 10 to 15 implementations per quarter (100-5,000 employees) from signed contract to successful launch
• Lead implementation kickoffs, project planning, and stakeholder alignment with HR and payroll teams
• Configure Wagestream platform settings, integrate with payroll/HRIS systems, and validate data flows
• Train customer administrators and create customized launch communication plans
• Troubleshoot technical issues and coordinate resolution with Product and Engineering teams
• Drive to go-live within 4 weeks and ensure smooth handoff to Account Management
• Measure and report on key metrics: time-to-value, activation rates, and customer satisfaction

Team Building & Leadership (25%):

• Hire and train a team of 2 implementation specialists
• Create the partner implementation playbook—standardized processes, templates, and success criteria
• Establish operational cadence, team rituals, and quality standards
• Build capacity planning models to match team resources with pipeline volume
• Foster a culture of speed, quality, and customer obsession

Go-To-Market Strategy (15%):

• Partner with Sales and Marketing to refine partner positioning, messaging, and ideal customer profile
• Identify implementation bottlenecks that impact sales velocity and create solutions
• Design customer onboarding experiences that drive adoption and reduce time-to-value
• Build self-service tools, documentation, and resources to increase implementation efficiency
• Analyze implementation data to identify patterns, optimize conversion, and improve customer outcomes
• Collaborate with Product on SMB-specific features and improvements to reduce technical friction

About You:

• 5-7 years of professional experience
• Proven player-manager experience—you've led teams while staying operationally hands-on
• Track record of building and scaling implementation processes from early stages
• Technical proficiency with APIs, and data integrations
• Exceptional project management skills—you juggle multiple implementations without dropping balls
• Bias for speed and efficiency—you know how to move fast without sacrificing quality
• Strong GTM instincts—you understand how implementation impacts sales cycles, conversion, and expansion
• Data-driven decision maker who measures what matters and optimizes relentlessly
• Excellent communicator who can manage diverse stakeholders from frontline managers to C-suite

Working Policy: We operate a hybrid policy with a requirement of 4 days a week in the New York office, with Monday and Thursday being mandatory, in-office days.

Salary: Salary will vary depending on experience, typically up to $130,000+ plus equity. We are assessing multiple levels for this role.

What will we do for you?

• 10 Days vacation increasing to 15 days after one year of service in addition to federal holidays, as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service
• Health, dental and vision benefits (a number of these benefits are paid in full for the employee)
• Swanky equipment - from the latest Apple MacBooks to 34” monitor delivered to your home office.
• We want to invest in you financially, so we have a 401K program

And of course, the best benefit of all, access to Stream!

At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.

Department

Product

Locations

New York

Remote status

Hybrid

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