Wagestream is dedicated to improving the financial wellbeing of frontline workers.

We partner with renowned employers such as Asda, Burger King, Hilton, and the NHS to provide their teams with fairer financial services centered around flexible pay. Our all-in-one financial wellbeing super-app empowers over 3 million people to choose when they get paid, track their shifts and earnings, save for a rainy day, utilise budgeting tools, receive free financial coaching, and access fairer financial products.

Wagestream stands out as a VC-backed company experiencing rapid growth, while also maintaining a social conscience and charity support. Our founding investors include the leading financial charities and impact funds in the UK. We operate on a social charter, ensuring that every product we develop enhances financial health and reduces the $5.6bn financial services "premium" paid annually by lower-income earners.

By joining our team of over 200 passionate individuals, you will contribute to our mission of building a category-leading fintech product. We are united by our commitment to improving financial wellbeing for all.

What we're looking for:

Technical Expertise

• Strong experience with APIs, SFTP, and SSO integrations, with the ability to troubleshoot and provide technical solutions.
• Understanding of HRIS, payroll systems, and related technologies commonly used in frontline industries.
• Proven ability to manage complex technical implementations involving multiple stakeholders.

Leadership & Management

• Demonstrated success in leading and developing high-performing teams.
• Strong project management skills, with the ability to prioritize and handle multiple concurrent client implementations.
• Excellent interpersonal and communication skills, with the ability to work effectively with technical and non-technical stakeholders.

Industry Knowledge

• Experience working with clients in frontline industries (e.g., retail, healthcare, hospitality).
• Familiarity with the challenges and priorities of HR and IT teams within these sectors.

Other Requirements

• Bachelor’s degree in a relevant field (e.g., Computer Science, HR, Business) or equivalent experience.
• Minimum 5+ years of experience in implementation, onboarding, or a related role.
• Strong problem-solving skills and a proactive approach to addressing challenges.

What you will be doing:

Client Implementation & Onboarding

• Lead end-to-end client implementation processes coordination and standards, ensuring successful onboarding experiences for clients across diverse industries, including retail, healthcare, and hospitality.
• Manage integrations with APIs, SFTP, and SSO protocols, ensuring technical setups align with client requirements and best practices.
• Collaborate closely with client HR, IT, and payroll teams to address specific technical needs and deliver customised solutions to ensure a timely onboarding cycle and training to drive adoption.
• Develop and oversee onboarding project plans, timelines, and deliverables, ensuring projects are completed on time and within scope.

Team Leadership

• Manage, mentor, and grow the delivery and implementation team, fostering a culture of excellence and continuous improvement.
• Allocate resources effectively to balance workload across team members and ensure client success.
• Provide technical guidance and training to the team on key integration tools and processes.

Stakeholder Engagement

• Set the stakeholder engagement standard and process for the onboarding phase, ensuring effective communication and expectation management.
• Build strong relationships with client stakeholders with key customers, including technical and HR teams, to facilitate collaboration and problem-solving.
• Serve as an escalation point for any onboarding issues, proactively resolving challenges to maintain client satisfaction.

Strategic & Operational Excellence

• Continuously evaluate and refine the onboarding process to enhance efficiency, scalability, and client satisfaction.
• Stay abreast of industry trends and emerging technologies, incorporating best practices into Wagestream’s delivery processes.
• Report on onboarding metrics and performance to senior leadership, identifying areas for improvement and innovation.

Working Policy: Hybrid, with three office days per week

Salary: Dependant on experience, salaries ranging from £80,000 - £90,000 + bonus & stocks

Benefits:

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 10 days Annual Leave Buy-Back scheme - for if you’d like some additional time off
• 12 weeks paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
• The best benefit of all, access to Wagestream!
• Access to Salary Sacrifice Scheme - Ben -THE Benefits marketplace.Choose the benefits you want, when you want. Pay less tax, receive more value 🎉

Additional:

• Additional Pension Payments
• Workplace nurseries
• Cycle to Work
• Gym memberships
• Medical or Life Insurance
• Healthcare cash plans, etc

At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.

Department

Delivery

Locations

London Office

Remote status

Hybrid Remote

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