Lead Client Enablement Manager (Technical Implementation)



Arlington, VA, USA
Posted on Monday, July 8, 2024
Delivery · Rosslyn

Lead Client Enablement Manager (Technical Implementation)

The Company:

Wagestream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world’s most famous employers, like Popeyes, Crate & Barrel, New Balance and Burger King to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.

Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.

You’d be joining a team of over 150 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission.

The Opportunity:

Wagestream has ambitious growth targets in the US and are looking for the right person to scale and take the US Delivery team forwards to deliver on the overarching goal of bringing Wagestream’s financial wellbeing platform to more and more customers Stateside.

As the US Delivery Lead you will be managing a team of Delivery Managers, responsible for overseeing the successful implementation of all projects - both customer launches and in-life customer optimisation work, ensuring at all times they meet business objectives and customer requirements. We’re looking for someone who displays strong leadership, a willingness to roll your sleeves up, stepping up to take on a player-manager role as we scale the team, as well as the hunger to accept nothing but excellence in service delivery.

The Team:

You’ll be working closely alongside the US VP of Commercial to ensure the team is resourced accordingly and focussed on the right KPIs to support the growing pipeline of signed customers.

You’ll work closely with the US Head of Client Success, ensuring customers are leaving Hypercare in the optimum state to enjoy ongoing account management and you’ll also benefit from regular sync ups with your counterparts across the pond in the UK - sharing best practice, learnings and knowledge to take the US Delivery pipeline to the next level.

What will you be doing?

Beyond managing the pipeline and scaling the team for success, you’ll also be the Implementation point of contact for our partners. This part of the role will be crucial in enabling us to deepen our relationships with existing partners so we can continually improve the onboarding experience for our partner clients and also setting new partnerships up on frameworks that enable seamless transition for clients onto the platform.

What experience might you have?

Must-haves: (But if you’re close… we'd still love to talk to you!)

  • Experience in a leadership position, ideally with a proven track record of scaling teams for success
  • Able to demonstrate management of large-scale and complex projects and delivering successful outcomes
  • Adept at working closely with Product and Engineering teams - demonstrating deep understanding of the technical aspects of an implementation and able to articulate this with ease
  • Experience in the payroll or finance industry is advantageous but not essential
  • Ability to work under pressure and enjoys a fast paced environment
  • Demonstrable agility in pivoting to changing business priorities

Technical knowledge of our typical partner integrations with workforce management and payroll systems

    Within 1 month you’ll have:

    • Deep understanding of of all things Wagestream - the product, our partners, current processes and integrations
    • A good working knowledge of the common speed bumps we face and how we best mitigate in pipeline management.
    • A foundational understanding of where the team needs to go in terms of skills development and size to meet its goals

    Within 3 months you’ll have:

    • Developed strong relationships at all levels at our top partners, particularly those in Implementation and onboarding
    • Mastered all the nuance and technical aspects of the product so you can speak with authority on everything from balance calculations to enrolment flows!
    • Challenged the status quo! We love new ideas and a fresh perspective - three months in you’ll be in a great place to advise and begin to implement what will help drive us forwards in Delivery

    Within 6 months you’ll have:

    • Launched your first customer! This role cries out for the hands on approach and will really benefit from someone who is keen to walk the course and take the client from Sales to Success.
    • Driven cross-functional workstreams to solve problems for our clients and partners
    • Had the opportunity to spend time with the UK Go to Market teams to share best practice and deepen ties with your counterparts to prevent siloed knowledge
    • Continue to build out the ‘best in class’ onboarding playbook and experience across our client base, helping the team continue a cadence of successful launches

    Remuneration: $140,000 - 160,000 + bonus & equity

    Working Policy: 3 days per week in the Arlington office

    What will we do for you?

      • 10 Days Annual Leave
      • +5 Days Annual Leave on your 1 year anniversary
      • Up to 5 Days Holiday rollover
      • One days' paid leave for volunteering
      • 10 Days Paid Sick Leave
      • We want to invest in you financially, so we have a 3% 401k contribution match
      • Medical and Dental Insurance provided by TriNet
      • $350 home office allowance to make WFH comfortable
      • Swanky Brand new equipment - from the latest Apple MacBooks to 34” curved monitors at Wagestream HQ in Arlington, VA

      And of course, the best benefit of all, access to Wagestream, of course!

      At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.

      Contact Jake Wilson Head of Talent

      About Wagestream

      Wagestream improves the financial wellbeing of 3 million frontline workers, with a workplace finance platform built around their pay.

      Award-winning employers like Asda, Bupa, Crate & Barrel, Pizza Express and the NHS make money fairer and work more rewarding, by offering Wagestream as an employee benefit.

      Wagestream is a B Corporation that was founded with a social charter and built with the Fair By Design financial inclusion campaign.

      Founded in 2018
      Co-workers About 150
      Delivery · Rosslyn

      Lead Client Enablement Manager (Technical Implementation)

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