Technical Support Engineer



IT, Customer Service
London, UK
Posted on Thursday, June 27, 2024
Engineering · London Office

Technical Support Engineer

Wagestream is on a mission to bring better financial wellbeing to frontline workers.

We partner with some of the world’s most famous employers, like Bupa, Burger King, Green King and the mighty NHS to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.

Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.

You’d be joining a team of over 150 passionate, ambitious people, across Europe and the USA, building a category-leading fintech product and all united by that same mission.

The Opportunity:

You're most happy when you have a problem to solve. Diving through logs and data to unearth that rare edge case thing that happened just as Saturn’s moon was passing Jupiter that has caused untold problems for everyone.

You are not easily perturbed by others flapping, amping up the urgency and are able to effortlessly calm a situation with your ability to communicate well and thoroughness of approach to a problem.

You have a borderline unhealthy obsession with things working as they should and as a result dream about the processes you can implement to course correct.

You like working with smarty pants that don’t take themselves too seriously but are very proud of the work they do as part of a social mission.

Disclaimer: this is a gross and unfair exaggeration of the genuinely lovely people you’ll get to work with, (but you get the point)

The Team:

  • The Tech Ops team at Wagestream is a Global function, this means touching the stacks from 3 different territories (US, UK & Spain) which consequently means exposure to a variety of technologies and teams. We currently have 4 people working from different locations in the US, 1 in London and another in Amsterdam.
  • The team are a humble bunch with a strong sense of ownership. Humility is a must. You’ll readily recognise this quality as having a strong relationship with getting things done with minimal friction.
  • The common thread throughout the team is a lack of ego and a good work ethic. We think the coupling of these 2 things is what autonomy looks like in practice

What will you be doing:

  • Solving problems all while ensuring the platform is healthy and any important issues are escalated promptly to the correct teams.
  • You’ll be exposed to Postgres, Python, AWS, React, Snowflake as well as other technologies.

Must haves:

  • Decent SQL chops (min)
  • Good experience with Python (Read: Ability to readily understand the intention of code in Python and write reasonable simple pythonic snippets)
  • Firm understanding of incident management principles and a strong pull to resolving potentially complex problems in a controlled fashion marrying speed with safety during recovery.
  • Ability to context switch and remain oriented to priorities that have varying time scales. This won’t scare you, but you’ll have an in-built too-much-o-meter that allows you to zero in on the things you should rightly be ignoring.


  • We expect that you’ll further develop your SQL and data wrangling + DB admin.

Package: Additional to a competitive base salary, we offer a 20% bonus + equity

Working Policy: Some weekly remote working


  • 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
  • 10 days Annual Leave Buy-Back scheme
  • 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
  • Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
  • Sabbatical scheme
  • Paid leave to volunteer
  • Work from Abroad policy
  • Private Healthcare including comprehensive mental-, physical- and dental healthcare
  • £250 home office allowance to make WFH comfortable
  • Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
  • Season Ticket Loan
  • The best benefit of all, access to Wagestream!
  • Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value.


    • Additional Pension Payments
    • Workplace nurseries
    • Cycle to Work
    • Home and Tech Scheme
    • Healthcare cash plans, etc

            At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.

            London Office
            Contact Jake Wilson Head of Talent

            About Wagestream

            Wagestream improves the financial wellbeing of 3 million frontline workers, with a workplace finance platform built around their pay.

            Award-winning employers like Asda, Bupa, Crate & Barrel, Pizza Express and the NHS make money fairer and work more rewarding, by offering Wagestream as an employee benefit.

            Wagestream is a B Corporation that was founded with a social charter and built with the Fair By Design financial inclusion campaign.

            Founded in 2018
            Co-workers About 150
            Engineering · London Office

            Technical Support Engineer

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