Are you passionate about revolutionizing the field of psychology?

Unobravo is leading the way in Italy with their innovative e-mental care startup, and has provided exceptional online psychotherapy services to over 113,000 people and conducted over 1,6 million therapy sessions with a team of 3,500 therapists.

If you have a "think-outside-the-box" mentality and believe in the power of teamwork to generate exceptional ideas, Unobravo is the ideal company for you to unleash your potential.

We are looking for a Customer Success Manager- Therapists to join our Customer Success team.

You might be the right candidate for this role if you have:

• At least 2 years of experience in a customer care or customer success role
• Sensitivity and ability to understand user needs
• Entrepreneurial spirit oriented towards continuous improvement
• Autonomy and ability to work effectively remotely
• Efficient time management skills in a dynamic environment
• Basic skills in copywriting and user experience
• Data analysis skills to provide accurate reporting
• Excellent verbal and written communication skills
• Strong attitude toward teamwork and collaboration with other company departments
• A talent in identification of critical issues (problem finding) and problem-solving
• Attention to details and reliability
• Adaptability to a rapidly changing environment with continuously evolving priorities
• Strong digital skills and knowledge of main team collaboration and task tracking tools (Slack, Trello, Telegram, Drive, Jira)
• Excellent knowledge of the English language

It is a plus if you Have:

• Knowledge of Zendesk
• Confidence with data analysis, CSS, HTML, Exce or product management
• Experience in startups, in fast growing environments, in the Healthcare market, and in international contexts

As a Customer Success Manager you will:

• Provide administrative, technical, and clinical support to users (in cooperation with our internal Clinical Team) through all available channels (forms, social media, email)
• Handle enquiries from prospects and internal/external stakeholders
• Analyze and report bugs or other critical issues to the Product Team and/or other involved teams and collaborate in resolution
• Manage users and patients database
• Support in writing and maintaining content for the Help Center and team's email templates
• Assist your supervisor in strategic projects aimed at improving the Customer Experience of platform user
  
• Support the team by providing up-to-date information on various product developments and solutions to frequent problems

Benefit:

• 100% flexibility & full smart working
• A stimulating and growing work environment
• Focus on work-life balance
• Free online yoga and fitness classes
• Discount on psychotherapy sessions

Are you the Unobravo we are looking for? Apply today!

Dipartimento

Customer Care & Community Management

Ruolo

Customer Care

Sedi

Italy

Stato remoto

Completamente remoto

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