Operations Lead - Therapist Education
Unobravo
Operations
Operations Lead - Therapist Education
From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.
Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.
We are looking for an Operations Lead that will drive the operational excellence behind therapist education and success, building and maintaining the programs, workflows, and support structures that enable our therapists to grow continuously and deliver high-quality care at scale.
What You'll Do
Identify and assess therapists' education and clinical support needs, translating insights into concrete initiatives that drive meaningful impact on therapist outcomes andexperience.
Monitor daily operational performance through dedicated dashboards, defining and maintaining thresholds, managing issues as they arise and leading root-cause analyses to implement lasting preventive improvements.
Collaborate with the Clinical members and psychologist community to design, develop, and deliver training programs aligned with both clinical relevance and market demand.
Plan, coordinate, and execute courses end-to-end, maintaining an updated activitycalendar and overseeing registration, reporting, and secretariat operations.
Oversee the full accreditation lifecycle for educational programs, ensuring regulatory compliance and acting as primary liaison with external agencies and vendors.
Drive the initiation and execution of new projects to enhance the educational offer for psychologists, ensuring timelines and deliverables are met.
✅ Must-have
-
3–5 years of experience in Operations, Service Operations, or Program Management,
ideally in a fast-paced, high-volume scale-up or a prominent consulting firm.
Bachelor's degree required (Management, Economics, or related field); Master's preferred.
Analytical and structured problem-solver, with hands-on experience in root-cause analysis and driving process improvements in high-variability environments.
Proven ability to manage complex, cross-functional projects end-to-end, coordinating multiple stakeholders, timelines, and deliverables simultaneously.
Excellent communication and interpersonal skills, with a track record of managing diverse stakeholder relationships, including external partners and clients.
High ownership mindset, proactive, accountable, and comfortable operating with autonomy in ambiguous, fast-moving contexts.
🚀 Power-Ups
-
Familiarity with accreditation processes, standards, and regulations governing
healthcare or professional education programs is a strong advantage.
Previous experience in project management roles or operational roles within the education industry.
💫 Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you 💫
🎁What we offer
Flexibility That Works for You🧳
You can work from anywhere within your country of hire, as long as it’s a safe location with a suitable workspace.
After an in-person onboarding week at our HQ in Milan (travel’s on us), you’re free to choose the place that inspires your best work!
Desk Here, Desk There🏠
Home or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates.
Scaling with purpose 🌱
Step into a work environment that's in constant motion, and ever-evolving. Be part of a company that's on the rise!
Everyone Needs Unobravo 💆
Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first.
Moments That Matter 🎉
Enjoy unforgettable company retreats, team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together!
Free Online Language Training 🗣️
We speak your language, and want you to speak ours! Enjoy a free membership and conversation courses on our language platform to grow personally and professionally.
Birthday Off 🎂
Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday.
World Mental Health Day, Our Way 🧘♀️
On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge.
Inclusive Parental Leave 👶
Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect.
🌈 To Fit in Our Culture
At Unobravo, what truly connects us isn’t just what we do — it’s how we do it.
If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.
💫 Come as you are
At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.
We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.
🗓️ Selection Process
Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call.
Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways.
And don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience.
- Locations
- Milan
About Unobravo International
Unobravo is Italy’s leading online psychological service, built on clinical excellence and authentic empathy.
In less than five years, we’ve delivered over 7 million therapy sessions, supporting more than 400,000 patients across Europe. Therapist-founded and values-driven, we are pioneering a new model of proactive mental health care - making it accessible and integral to everyday life.
Since 2022, we have been a Benefit Corporation, committed to creating positive social impact as we expand responsibly across Europe, with a growing presence in France and Spain.