Hi, we're Tuza - good to meet you.

We're building an exchange for payment pricing to give businesses access to the most competitive rates for their payment terminals. Changing payment providers is broken: a cornershop turning over £300k a year could save £5k+ a year by changing payment provider, but they don’t.

For small businesses, it’s lengthy, lacks transparency, and often costly to switch. For providers, finding customers and helping them switch is manual and old-fashioned. It’s an industry crying out for change.

Tuza turns a week-long switching process into minutes, giving business owners their pick of the best rates from the likes of Worldpay, Barclaycard, and Natwest, saving them thousands of pounds a year in the process. All at zero cost for the business owner.

We’ve raised $7m from exceptional fintech investors, including Northzone (original backers of Zettle, Trustpilot, Klarna) and Connect (first investor into Typeform, Citymapper).

Our Payment Specialists are the people in charge of giving small businesses an exceptional experience.

Other companies will pass businesses around, resulting in a frustrating customer experience. At Tuza, our Payments Specialists are able to look after anything from beginning to end. You’ll be helping customers with getting started, answering questions about Tuza, contacting our banking partners and everything in between.

As a payment specialist, you'll be:

• Helping Tuza customers with a wide variety of queries by phone and in-person at their business

• You’ll work in a fast-paced environment, always striving to provide the best experience for our customers

• You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones

• You'll be comfortable speaking to customers and supporting them through the sales process

Our Payments Specialists drive Tuza. We're looking for energetic and ambitious individuals excited to change an industry. In return, we’ll give you the opportunity to impact the way our business works.

Requirements

Whilst this isn't a graduate scheme, we’re keen to bring people with different levels of experience into our Payments Specialist team. Whether you’ve got a couple of years of sales or customer service experience under your belt or you’re graduate looking for your first role, we’d love to hear from you.

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment.

This role can either be remote (with monthly sessions at our office in London) or full-time at the office. We encourage applications from across the UK.

There are a few things that we think are essential to becoming a great Payment Specialist:

• You work well with structure in your day

• You’re motivated by hitting and exceeding targets

• You care deeply about how companies treat their customers

• You’re resilient and you cope well with difficult situations

• You have experience working with customers

There are some other things we think will be valuable in the role:

• You're confident speaking on the phone to a variety of people

• You have excellent communication and writing skills

• You can think on your feet and use your initiative in ambiguous situations

• You’re comfortable with numbers and learning new technology

• You’re reliable, energetic and able to prioritise effectively

• You see obstacles as challenges and you enjoy complex problem solving

• You relish the idea of self learning and personal development

What you'll get when you join us:

• £28,000 per annum salary, with a bonus and and share scheme

• 25 days holiday, unlimited after your first year

• Cycle to work scheme

• Access to our private healthcare scheme once you've passed probation

• An exciting office just off Brick Lane