We are looking for a Senior Data Scientist to join the Customer Experience team. Reporting to the Director of Data Science and partnering with Product, Customer Success, and Data Products, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. In this role you will work closely with our customers and our internal teams to discover and scale the data narratives that highlight how we are eliminating barriers to mental health.

This full-time role is remote with quarterly travel expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you!

What you’ll be doing:

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story

What success looks like in this role:

• Customers and internal stakeholders are highly satisfied with the quality of work produced
• Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
• Requests are completed in a timely manner while still prioritizing a high standard of quality
• You have worked with a partnering Product Manager to implement additional AI/ML capabilities into our products
• You demonstrate ownership and expertise of measurement domains for specific products
• Bring ideas forward that help us innovate our customer experience products and deepen our customer data story

What we expect from you:

• You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
• You are an expert in advanced SQL and are proficient in Python
• You have developed predictive models to solve business problems and deployed them in production
• You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
• You are humble, highly motivated, and thrive in fast-paced environments
• You have exceptional communication skills, and have operated in a role that required frequent interaction with customers
• Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
• Passion for successfully navigating ambiguous problem areas and learning new approaches
• You are energized by mentoring others and enjoy defining processes that help to scale your team
• You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story
• You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets
• You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
• Ability to travel once a quarter

The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.