3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.

About The Role

In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers.

You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented sales and implementation process. You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI. This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change.

This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change.

As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use.

Responsibilities

• Serve as a solutions consultant throughout the sales and implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs.
• Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties.
• Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams.
• Champion customer-led UAT and conduct product training for customers.
• Share expertise to optimize client partnerships and product adoption.
• Maintain up-to-date documentation as the product evolves and stay current on industry trends.

Requirements

• Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency.
• Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
• Experience using industry-standard project methods, tools, and techniques.
• Presentation, solution demonstration, training and meeting facilitation skills.

Benefits

• £60-80k
• Full remote and flexible working (note: you will need to travel to meet customers on-site from time-to-time)
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.