Company Description

What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Our B Corp certification reinforces our commitment to making a positive impact on the world.

Be part of the change: join us on our mission to make the Internet a safer place!

Job Description

Mission

Reporting to the Chief Customer & Operations Officer, the Head of China Operations will be responsible for all customer operations in Chinese marketplaces, social media, and ecommerce platforms.

As a corporate leader, the Head of China Operations will also help define Red Points’ overall strategy for the Chinese market together with the company’s Executive team.

Qualifications

Role and Responsibilities

• Participating with the HQ and management team in the continued development and implementation of the business plan and strategic direction for the company with a specific focus on operations, sales, intellectual property and online market.

• Ensuring understanding and pursuit of organizational vision, values and company philosophy, such as value creation, continuous improvement, knowledge sharing and mutual respect in all areas of the organization.

• Researching and developing strategies and plans to identify marketing opportunities, direct marketing, and new product introductions.

• Managing, in close collaboration with marketing, various sales and marketing activities to further penetrate the market to obtain additional growth and market shares.

• Developing and implementing key account strategies for existing and new accounts.

• Managing the local China team operations on a day-to-day basis. Define the keywords strategy.

• Hiring new employees, establishing performance objectives, goals and criteria, evaluating performance, and identifying opportunities for growth and development.

• Providing support and direction to the team in the development and accomplishment of goals, objectives, and action plans.

• Build and manage stakeholders with China based platforms, social media platforms etc.

• Preparing strategy reviews, reviewing proposals, and preparing necessary supporting documentation. Recommending courses of corrections, if necessary,

• Developing and managing sales and marketing budgets and ensuring the development and management of internal operating budgets.

• Establishing communication with the various departments at the headquarters (Sales, HR, Finance, Support, Operations…).

• Implementing and activating the use of Customers Global Relationship Management System.

Our perfect match...

• University degree in Law or Commerce.

• Industry experience in intellectual property, e-commerce, technology or adjacent business-to-business environments.

• Experience with active use of CRM systems is a must.

• Bilingual (Chinese and English).

• Dynamic, confident, driven, and articulate leader who interacts effectively at all levels of the organization, with an ability to forge high trust relationships.

• Hungry for results and will be comfortable getting into the details to build and execute plans.

• Experience with training, developing and motivating people.

Additional Information

In exchange we offer you...

• Work location: Beijing office (China)
• Available to travel 50%+ of the time, flexible schedule, adapting to peak sales periods.
• Competitive package including Fix + Variable compensation plan.
• Good benefits plan.
• Vibrant, ambitious, worldwide company.

A part of being B-corp certified, we are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.