Sales & Customer Success Manager

Rayon is building the next generation of architectural design software — collaborative by default, simpler to use, smarter, and beautifully crafted.

The way we design buildings and spaces shapes everyday life. Climate change, affordable housing, sustainable urbanization, and the future of work all depend on a built environment that’s better designed and more efficient.

Yet while architecture is inherently collaborative, most tools used today weren’t built for collaboration or shared knowledge. They’re complex, costly, and rooted in a pre-internet, desktop-first way of working.

Rayon is creating a browser-based, real-time, multiplayer floor plan editor to democratize architectural design and help teams deliver better, more efficient spaces — from concept through execution.

We are a small team of people passionate about web technology, architecture and the built environment. First and foremost, we love building amazing tools for creators.

Rayon was co-founded in October 2021 by Bastien Dolla, an engineer (Polytechnique & Ponts et Chaussées) with 15 years of experience in tech and real estate, and Stanislas Chaillou, an engineer and an architect (EPFL & Harvard) with a background in ML research applied to architecture. Both have published research papers on AI algorithms applied to architectural design (for example here, here and here) and have already been co-founder or early employees of previous high growth startups at the crossroads of tech and real estate (habx.com, spacemakerai.com).

Rayon is backed by world-class Investors (Seedcamp, 20VC, Foundamental, Kima) and amazing business Angels such as Ralph Gootee, co-founder of plangrid (acq. by Autodesk), Joe Thomas co-founder and CEO of Loom , Thibaud Elziere founder of eFounders, Nicolas Steegmann co-founder of Stupeflix, Riggs Kubiak founder of Honest buildings (acq. Procore), Jonathan Widawski founder & CEO of Maze.

Rayon is a French company based in Paris, operating across Europe, and selling its offering worldwide. We are open to remote positions in timezones close to the European Central Time. You would be one of the first employees of the company.

Contribute to our Product-led Sales motion, by running product demonstrations and onboarding for prospects and customers, tailoring the narrative to their use case and helping them reach value fast.

Translate real user needs into actionable product input: well-written issues, workflows, edge cases, and acceptance criteria that the team can ship against.

Build and maintain Rayon's support & enablement ecosystem for SMBs: tutorials, documentation, templates, in-app guidance, and lightweight tools that reduce support load and support upsell.

Own the SMBs support experience end-to-end: triage, investigation, follow-up, and closing the loop with customers (and internally with product/engineering).

Track outcomes with simple metrics and KPIs (activation, retention signals, support volume/time-to-resolution, community engagement), and use them to improve onboarding and support content.

Partner closely with product and engineering to ensure smooth delivery and discoverability of new features by SMBs customers.

Contribute to Rayon's product direction by bringing customer voice into planning, helping prioritize what matters most, and spotting opportunities for expansion/upsell.

These points are here to give you an idea of what we think would be a good fit for the job. They are not hard requirements. If you do not fit them perfectly but feel like you would do the job well, do not hesitate to contact us!

4+ years in Customer Success and/or Sales(SaaS experience preferred). Interest in the AEC / design / construction ecosystem is a strong plus.

Strong ability to run product demonstrations (live calls, webinars, async video walkthroughs), explain workflows clearly, and tailor the pitch to different user types.

Proven experience gathering and structuring customer feedback (interviews, support threads, surveys), turning it into actionable insights for product and leadership.

Hands-on track record building a support and enablement ecosystem: tutorials, docs, onboarding flows, templates, FAQ/help center, and lightweight tooling that reduces support load and supports upsell.

Comfortable collaborating with product/engineering using modern tools (Linear/Jira/GitHub) and working in an Agile environment (or similar iterative product process).

A high bar for clarity, rigor, and autonomy — you organize your work, follow through, and communicate proactively.

Fluency with AI tools and no-code builders, with the ability to rapidly prototype lightweight demos/tools to support the sales team’s goals.

Strong learning mindset: you enjoy becoming an expert in a product and continuously improving how users discover value.

Passion for design tools (CAD, space planning, collaboration tools) is a big bonus.

Help spread a product that has the potential to profoundly change for the best how our built environment is designed, and that can help spread architectural knowledge throughout the world.

Be part of a small team of passionate members whose culture puts the highest value on design and engineering craftsmanship.

Define and craft the design logic of the next generation of design tools.

Competitive compensation and significant equity upside as one of Rayon early team.

Simply feel out this form (even if you’re afraid your profile does not perfectly fit, do it anyway!)

If we think that it can be a match, we’ll do a first 30-min call to get to know each other

We’ll then do a more in-depth interview, where we can explore some of your personal projects, and go through some design case-study together. This will be the opportunity for you to learn more about Rayon’s design philosophy.

A longer call (if possible IRL) with both co-founders to talk about vision and company culture.

That’s it. You’ll get an offer if it’s a fit!