Reporting Manager: Operations Manager

Working Hours: Monday - Fri, 10am - 7pm

Location: 100% on site - 5th Avenue, New York, NY

As an Operations Coordinator at Nivoda, you'll play a pivotal role in managing the intake, barcoding, tracking, and movement of goods while supporting day-to-day operational workflows and maintaining an organized, efficient office environment. Your knack for organization, excellent communication skills, and passion for providing exceptional service will make you a perfect fit for this position. Your ability to create a welcoming and efficient environment will not only set the tone for each visitor but also contribute significantly to our team's productivity and success.

If you're someone who thrives on interpersonal interactions, excels in managing multiple tasks seamlessly, and takes pride in delivering exceptional service, then we would love to hear from you!

About us:

Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.

We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.

What you’ll do:

• Log, track, and update inventory movements accurately

• Prepare items for internal processing, handovers, and dispatch

• Handle local deliveries and returns to customers and suppliers

• Maintain organized physical and digital intake records

• Oversee the sorting and distribution of incoming mail

• Prepare outgoing mail (envelopes, dispatch, etc.)

• Handle and route incoming queries or calls related to intake and logistics

• Support the collections team by calling and following up with suppliers regarding outstanding payments

• Organize the refreshments and stationery supplies of the office

• Organize bookkeeping and issue invoices/checks when required.

• Organize the coffee/snacks and stationary supplies of the office

What you’ll need:

• 1 - 3 years of experience in an operations coordinator or administrative role

• Confidence, motivation, and resilience to effectively manage office tasks

• Demonstrated ability to optimize organizational performance and delegate responsibilities efficiently

• Professional and positive attitude to work

• Proficiency in basic computer applications, including MS Office

• Proven track record in front office and administrative roles

• Experience in facilitating the setup of new office infrastructure is highly desirable

• Great attention to detail

What we offer:

• Opportunity to shape a high-impact function in a rapidly scaling company

• Generous paid time off and wellness policies

• 401(k), health insurance, and benefits package

• Work in a fast-paced, globally connected, innovation-first environment