Debt Collection Specialist - Accounts Receivable
Location: Remote WITHIN South Africa or The Netherlands

Salary Range: EUR 30,000 - 35,000 | ZAR 400k - 450k

Contract type: 1 year maternity cover

Contract duration: 1 April 2025 - 1 April 2026

Language skills required: Fluency in Italian and proficiency in English

We are seeking an experienced Debt Collection Specialist to join our FinOps team at Nivoda for a period of 1 year. As a pivotal role within the organisation, you will work in tandem with the Accounts Receivable department, playing a significant part in ensuring financial scalability for Nivoda. This role will require a perfect blend of determination, resilience, and tact.

About Us:

Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices, with zero inventory risk.

With a team of over 550 dedicated employees around the world and a wealth of experience in the industry, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.

Over the course of the last seven years, Nivoda has evolved into a global platform recognised for its innovation, customer service and ability to deliver a seamless, reliable and efficient experience.

Since its launch in 2017, Nivoda has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

Key Requirements:
- 2 - 5 years of experience in debt collection roles.

- Fluent in Italian and proficient in English

- Fluency in French is advantageous although not required
- Demonstrated resilience and persistence in previous roles.
- Proficient in maintaining a professional, polite, yet assertive demeanour during collections.
- Excellent oral and written communication skills.
- Familiarity with the intricacies of aged debt positions and relevant strategies.
- Strong understanding of the Accounts Receivable function and its associated processes.
- Experience in using financial software for debt collection and tracking.
- Flexibility to work across different time zones, given the global nature of our client base.

Key Responsibilities:
- Directly support the Accounts Receivable team in chasing aged debt positions.
- Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices.
- Document all collection actions, ensuring accuracy and comprehensiveness.
- Work closely with the CFO and other financial teams to report on aged debt positions and provide recommendations.
- Understand the nuances of customer contracts and agreements, leveraging them during the collection process.
- Stay updated with industry best practices and ensure compliance with all relevant rules and regulations.
- Collaborate with internal teams to improve the overall AR process and reduce aged debts.

What Nivoda Offers:
- A dynamic working environment within an incredibly fast-paced company.
- A role that directly impacts Nivoda's financial stability and growth.
- Opportunities for professional growth within a company that values its employees.
- Flexible working hours.
- Collaboration with global teams, offering diverse experiences and perspectives.

Nivoda is not just a workplace; it’s where passion meets profession. If you’re ready to take up a challenging role that guarantees growth and learning, apply today!