IT Support Specialist
Nivoda
About the Role
At Nivoda, we’re looking for an IT Support Specialist to play a key role in providing Level 1 and 2 IT support for the Mumbai office and our global, remote organisation. This position focuses on resolving technical issues, maintaining smooth IT operations, and contributing to the overall efficiency of our global teams. This role offers the opportunity to work in a fast-paced environment, ensuring reliable solutions for our global team.
About Us
Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.
We aim to be bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.
What You'll Do
IT Support for all users in Nivoda
First point of contact for users in India (Mumbai, Surat, Jaipur)
Mac and Windows end user computing support
Resolve tickets via our JIRA ticketing system
Onboarding/Offboarding of staff
Provide guidance on all applications used by Nivoda (Slack, Gmail, Okta…)
Office network administration
Maintain inventory of IT hardware and software
Basic Qualifications
Excellent communication and customer service skills
In-depth knowledge of operating systems (Windows, macOS)
1-2 years of experience IT/Helpdesk support
Knowledge of Google Workspace, Okta, Office 365
A good understanding of MDM solutions (Kandji, Intune)
Troubleshooting printer, vpn, network, wifi issues
Preferred Qualifications
CompTIA A+
What You’ll Get
Opportunity to shape the future of a rapidly scaling marketplace
Flexible working arrangements
Competitive base salary and bonus structure
Generous holiday allowance
The chance to make a significant impact in a fast-paced, dynamic industry