The Operations Executive for Melee in India will be responsible for overseeing and improving the entire lifecycle of melee diamond operations. This includes processing orders (STO, SR and Express),tracking and reporting order fulfillment and monitoring supplier relationships to reduce inefficiencies and drive operational excellence. The ideal candidate will tackle complex logistical challenges, enhance supplier communication, and support the development of streamlined processes to improve quality, timeliness, and accuracy in operations.

About Nivoda:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

Nivoda is a global B2B diamond and gemstone marketplace, providing jewelry retailers with access to competitive, high-quality diamond supplies. Recognized for its operational efficiency and commitment to customer success, Nivoda helps businesses grow profitably by minimizing inventory risks and optimizing the supply chain.

What you'll do:

• Oversee Melee Operations (20%)

  Manage daily operations, focusing on consistency, accuracy, and quality in order fulfillment

• Drive Process Improvement (15%)

  Identify and resolve disorganized and inefficient order processing issues within STO and SR operations

• Enhance QC Processes (15%)

  Implement quality improvement measures to address high rates of mismatches, reorders, and poor stone quality & consistent reporting to management

• Optimize Shipping and Logistics (15%)

  Address avoidable delays in routing and shipping across regions, including consignment and order shipments

• Drive Process Improvement (10%)

  Identify and resolve disorganized and inefficient order processing issues within STO and SR operations

• Improve Supplier Relationships and Communication (10%)

  Collaborate closely with suppliers to enhance communication, reduce pricing mismatches, and ensure timely and accurate consignment delivery

• Track and meet Key Metrics (10%)

  Meet KPIs and monitor key operational areas such as processing times, QC accuracy rates, and supplier performance

• Collaborate with Senior Management on Strategic Initiatives (10%)

  Coordinate with leadership on initiatives like market expansion and consignment selection/replenishment system, new customer offerings

• Support Finance with Accurate Costing and Pricing (5%)

  Minimize pricing mismatches by streamlining supplier communication and implementing checks to reduce financial losses

  What you'll need:

• 1-3 years in operations, preferably within the diamond/jewelry industry

• Strong experience with quality control processes and international logistics for high-value goods

• Excellent organizational and analytical skills

• Proven problem-solving skills, especially in high-pressure, fast-paced environments

• Proficiency in Excel/Google Sheets for tracking metrics and performance analysis

• High attention to detail, integrity, and professionalism

  What you'll get:

• Opportunity to shape and optimize operations in a growing, fast-paced company

• Significant responsibility and influence on process improvements and quality standards

• Collaborative, dynamic work environment with growth potential

• A great company culture.