Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution.

At Murphy AI, we’re tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments.

As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward 🌟

💼 About the Role

We are looking for a VP of Customer Success to own customer outcomes end-to-end: from pre-sales deal shaping and proof of value through activation, delivery, and expansion. This role is the single point of accountability for customer success, delivery integrity, and long-term account value.

You will ensure customers achieve measurable impact while Murphy AI scales revenue without compromising execution quality. You will design and lead the systems, standards, and teams that make customer success predictable, proactive, and scalable instead of heroic or reactive.
Your north stars? Time to value and NRR.

This is most likely our first Leadership Team hire in London. You will play a key role in scaling Murphy's culture and Multi-location ways of working.

📝 Responsibilities

Own customer outcomes from promise to impact

• Take end-to-end accountability for customer outcomes across pre-sales, activation, delivery, and expansion.

• Ensure what is sold can be delivered, and what is delivered creates real, demonstrable value.

Set pre-sales and POC engagements up for success

• Ensure POCs and pre-sales engagements are outcome-driven, well-scoped, and aligned with delivery reality.

• Establish clear go / no-go criteria before progressing customers into activation.

Drive predictable, high-quality delivery

• Ensure customers are onboarded and deployed on time, on scope, and according to defined delivery standards.

• Reduce time-to-first-value and eliminate firefighting through strong execution discipline.

Maintain strong account health and proactive risk management

• Define and track clear account health indicators.

• Identify delivery, relationship, and performance risks early and surface them internally before customers escalate.

Enable expansion through delivered value

• Ensure expansion is driven by demonstrated outcomes and customer trust.

• Protect delivery quality and relationships as accounts grow.

Align teams around customer outcomes

• Ensure Solutions Engineers, Deployment Strategists, Product, GTM, Legal, and Delivery teams operate under shared standards and priorities.

• Reduce interruptions, escalations, and noise caused by unclear ownership or poor execution.

📚 Requirements

End-to-end customer ownership

• Proven experience owning the full customer lifecycle, from pre-sales commitments through long-term value realization.

• Strong outcome-oriented mindset rather than functional or role-based thinking.

• Ability to balance revenue ambition with execution reality.

Process and systems builder

• Track record of designing and scaling customer engagement, delivery, and success processes in early stage or scale-up environments, serving large enterprises.

• Comfortable introducing structure where needed without slowing execution.

Proven People Management & Leadership

• Experience scaling teams, hiring internationally, defining replicable playbooks to attract, onboard & develop individuals who bring high talent density.

• Capable of becoming a reliable Leadership Team Member

Strategic perspective combined with high agency

• Understands how customer success, delivery quality, and expansion connect to long-term company strategy and sustainable growth.

• Comfortable operating in high-stakes, high-expectation environments.

🤝 What we offer

📈 Stock options: Because we all build Murphy together – you'll own a piece of what we’re creating.

🧩 Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

📚 Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.

🛜 Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office, surrounded by a thriving tech scene, and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

📚 Our Process

We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here’s what you can expect:

1️⃣ First Interview – Getting to Know You
A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

2️⃣ Second Interview – Deep Dive
You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

3️⃣ Tech Assessment or Business Case
A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

4️⃣ Meet the Founders
Finally, experience our culture firsthand and meet more of the team who could soon be your colleagues.

👉 To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide!

👉 We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.

Locations

London

Remote status

Hybrid