In this Nursing Simulation Consultant role here at UbiSim, a Labster Inc Company, you will serve as the technical and clinical expert, guiding institutions through the successful implementation and optimization of our cutting-edge nursing simulation software. You will work closely with new and existing clients, providing tailored support and training to ensure they achieve the full benefits of our product. Your efforts will empower educators to enhance nursing education, improve clinical preparedness, and drive better patient outcomes.

Key Responsibilities:

• Provide customer best practices, helping clients integrate and customize our simulation software into their curriculum.

• Collaborate with the customer success management and support teams to assess client needs, demonstrate our software’s capabilities, and present tailored solutions that align with educational and clinical objectives.

• Conduct in-depth product consultation for clients, showcasing how the software enhances nursing education through simulation-based learning.

• Drive customer satisfaction and retention by guiding the effective implementation and adoption of the VR simulation modality.

• Work cross-functionally with product development, engineering, marketing, and customer success teams to communicate client feedback and drive continuous improvement of our software.

• Serve as the primary industry / technical resource for the customer success and technical support teams, providing timely, detailed responses to client questions and helping navigate technical and clinical aspects during the sales process and beyond.

• Build and maintain strong relationships with key stakeholders, including nursing educators, administrators, and IT departments, to ensure they fully understand the software’s value.

• Stay up-to-date on emerging trends in healthcare education, nursing simulation, and technology to ensure that our solutions remain cutting-edge.

• Design and develop tailored implementation packages that align with client coals and curriculum needs

• Attend conferences to showcase UbiSim and evangelize VR for nurse training.

• Conduct onsite customer visits to deliver live training and consultation.

Qualifications:

• Master of Science in Nursing (MSN) Degree Required

• Strong background in nursing education or clinical instruction, particularly in simulation or technology-enhanced learning environments.

• Passionate about excellence in healthcare simulation and education

• Previous experience in a customer-facing role, such as solutions engineering, technical pre-sales, or clinical consulting

• Ability to manage multiple client engagements simultaneously and work collaboratively and cross-functionally within the organization

• Ability to travel to conferences and to customers. Travel is seasonal and individual opportunity related, estimating 1-2 trips per month on average.

• Familiarity with educational theories related to simulation-based learning and the competency-based education learning model

• Understanding of relevant regulatory and accreditation frameworks within the nursing space

• Highly motivated, autonomous, self-directed, and detail oriented with a customer-first mindset

Why Labster.

At Labster and UbiSim, we are driven by a bold vision: to empower the world with knowledge. Our mission is to captivate learners and dismantle barriers through immersive technology that improves lives. As a leader in immersive learning, Labster redefines STEM education by providing tools that break down societal and economic barriers, enabling students to flourish in their careers and communities. UbiSim is shaping the future of nursing education, equipping the next generation of patient-centric nurses with immersive VR experiences. Our work is urgent and impactful—addressing global shortages in healthcare and STEM fields while engaging students more deeply and democratizing access to high-quality learning. If you’re passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact.

What’s in it for you?

• Competitive compensation and comprehensive benefits package.

• Generous parental leave policy, including a phased return to work program to support your transition.

• Work with flexibility in a remote-first organization that values work-life balance.

• Flexible vacation policy so you can recharge when you need it.

• Opportunities to travel and connect with colleagues from around the world.

• Access to free 1:1 therapy sessions and mental health support through a membership with iFeel.

• The chance to get involved with our Values in Action and LGBTQIA+ Employee Resource Groups, promoting a diverse and inclusive workplace.

Our commitment to all of you

Labster, Inc. is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Labster strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Labster complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Department

Customer Success

Locations

Labster, Boston

Remote status

Fully Remote

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