Kriya's suite of tools keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless integrations and instant credit decisions.

Founded in 2011, Kriya has helped businesses collect over £28 billion in B2B payments, and advanced over £3.7 billion worth of credit through working capital and business loans. Kriya has a wide-reaching network of strategic distribution partners including Barclays Bank UK PLC, and is backed by a prestigious array of equity investors including Northzone, Barclays Bank UK PLC and Mouro Capital (owned by Santander Bank).

The Role

As an Operations Specialist, you'll be taking on a varied and dynamic role covering a range of responsibilities including payment processing, customer queries and everything in between. You will be a part of a critical team at Kriya, which supports a frictionless purchasing experience for our customers ensuring funds flow seamlessly from the company accounts to our customers accounts and vice versa.

This is an exciting role where you will have exposure to other parts of the company, allowing you to gain a deep understanding of how the wider business functions. You will have the opportunity to develop and implement your ideas to improve making the processes slick and scalable. Alongside this you will gain insights into customer behaviour and pain points and have the chance to get involved in wider company projects to apply improvements to the customer experience and products.

What you'll be doing:

• Executing payments and reconciling those received to settle outstanding debts
• Responding to queries from both customers and our merchants
• Reconciling our bank accounts, monitoring payments and making sure all the transactions and records are accurate
• Working closely with other teams as well as external stakeholders
• Working closely with our banking and payment services providers to ensure we’re giving our customers the best possible service
• Developing our process and automation strategy to improve the way we serve our customers