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Senior Data Scientist - Consumer Insights Team

Klarna

Klarna

Data Science
Stockholm, Sweden
Posted on Wednesday, January 31, 2024
We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. Klarna was founded on a bold belief: that people are capable of achieving the extraordinary, even when faced with the seemingly impossible. Our journey has been one of continuous learning, facing immense challenges head-on, dedicating countless hours of hard work, and never wavering in our commitment or resilience - and now we are looking for individuals to join us on our journey and contribute to our mission.
A Center of Excellence for Consumer Insights
Team Vision
A Center of Excellence for Consumer Insights that is unwaveringly dedicated to producing actionable, unbiased insights into consumer behaviors, preferences, and trends. Our pursuit is anchored in using a breadth of data sources, from surveys to transactional data, to improve customer experiences. Through our insights, we empower the entire organization, guide informed, consumer-centric business decisions, and drive growth.
Mission
Our mission is to generate actionable, unbiased consumer insights that shape business decisions and foster growth, by consistently asking why consumers choose Klarna. We bring the consumer’s voice into every business decision, and are committed to being the Center of Excellence for Consumer Insights throughout the organization. By providing expertise, guidance, and empowerment, we ensure that teams are fully equipped with the knowledge to either gather fresh insights or leverage existing data - with our proactivity ensuring decisions are backed by quality insights.
Role Description
We are developing an Insights Hub, where business users can dig into data describing the causes of consumer churn, satisfaction, and the wider competitive landscape. We’re combining data from surveys, customer service errands, focus groups, ad tracking, social media and more, to synthesize further consumer insights for Klarna - and as a Senior Data Scientist, you will drive this work - expanding our methods to encompass new data sources, modeling consumer behavior, and integrating the data and your own insights into our Hub.

To succeed, you will have:

  • Experience in Natural Language Processing techniques, such as topic modeling, text summarization and sentiment analysis.
  • Experience with LLMs is a plus. Experience working with Python, data pipelining, and data visualization
  • Experience using machine learning algorithms for regression and classification
  • Experience working with survey data or other data formats common to consumer marketing or go-to-market domains
  • A university degree in a technical or numerate subject (e.g. Mathematics, Physics, Software Engineering, or Economics).
How to apply: Please send us your CV or LinkedIn profile in English.
Relocation: Unfortunately we cannot offer relocation for this role and can only consider candidates currently based in Sweden.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.