Responsibilities

• Communication Management: Handle incoming emails and other forms of communication on behalf of the Domain Lead, prioritize and respond to important matters promptly.
• Meeting Preparation: Prepare meeting agendas, materials, and presentations. Take meeting minutes and follow up on action items as needed.
• Internal communication: Collaborate with subject matter experts to develop and circulate internal communication pieces to raise awareness of risk management within Klarna
• Liaison and Relationship Building: Build and maintain positive relationships with internal and external stakeholders
• Event Planning: Assist in the planning and execution of domain specific events, conferences, or team-building activities within the domain. Manage the domain calendar.
• Budgeting: Managing the Risk Control budget, oversee financial planning and expense tracking
• Planning: Coordinate and track the follow-up of the domain’s plan to ensure we’re delivering in line with our commitments
• Develop: Continuously support the development and enhancement of the team's work processes

Additional responsibilities

• Build a culture within the domain by supporting the organization of all-hands, kick-offs, domain onboarding, and other domain-specific events following best practices.
• Provide operational and administrative support to the Domain Lead and other stakeholders within the domain.
• Communication and Collaboration: Encourage cross-team communication and collaboration. Foster open communication by creating an environment where team members feel comfortable expressing their ideas, concerns, and opinions openly. Encourage regular team meetings where everyone has the opportunity to share their thoughts.
• Support in Organizational Changes in the Domain: Work with the Domain Lead to ensure that organizational changes within the domain align with the Klarna operating model and follow the necessary processes.
• Klarna Operating Model: Become an expert on the Operating Model and ensure teams within the domain adhere to team basics, such as Klarna team practices.
• Employee Engagement: Support actions resulting from the Employee Engagement Survey to increase engagement and build a sense of community within the domain.
• Ad-hoc Assignments and Projects: Take on ad-hoc assignments and projects that support the domain and its initiatives.

Who you are

• You are a problem solver who learns quickly, takes own initiatives and want to impact the way we work to enable speed, quality and innovation
• You possess exceptional communication skills and effectively interact with stakeholders, demonstrating clarity, confidence, and professionalism in both written and verbal communication. Your English language proficiency, both in written and verbal forms, is excellent.
• You have the ambition to learn and develop within org development and have an interest in our operating model and ways of working
• You have a proactive mindset and ability to anticipate needs and take initiative
• You have strong organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously
• You have the ability to work independently and take ownership of tasks
• You have confidence in handling sensitive and confidential information with the utmost discretion and maintain strict confidentiality.
• You are detail and quality oriented while keeping the bigger picture in mind
• You are customer obsessed with an impeccable service mindset
• You enjoy working towards increasing engagement and building a community and a sense of a belonging

• About Org Development
Org Development is all about enabling the organization’s people and leadership capabilities to drive productivity and performance. Using our expertise in organizational behaviour and motivation we analyze how people, teams, or whole parts of the organization, can be optimized to achieve results. We have a deep understanding of how the organization operates and continually identify new challenges and design tools and solutions to meet them. We link the people with the numbers in order to drive performance and support a world-leading business to success.Org Development skills: We identify the right problem, We drive business value, We communicate with intention.
• About Domain Risk Control
We are an independent second line function within Klarna. We are here to make risk management common sense, enabling informed decision-making at every level across Klarna. We collaborate closely with the first-line team to facilitate improved business decision-making. Additionally, we establish strong partnerships with regulatory bodies to ensure Klarna's compliance with all relevant regulations.
Interested in this role? Apply before September 29, 2023.