On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

As the Team Lead of a Partner Success Team, you will work in a dynamic environment to accelerate our business and evolve the go-to-market strategy by engaging with our partners, developing our existing accounts, breaking new ground, and gaining more market shares and new business opportunities. It will be your role to lead and coordinate with your cross-functional team of Business Developers, Marketers, Analysts, and Delivery experts to ensure we deliver the best customer experience possible and drive commercial revenue.

Role and Responsibilities:

Take ownership of Partner Success Team's P&L.
Responsible for driving the PST’s business towards achieving its OKRs and KPIs.
You will strive to foster a culture of operational excellence, continuous learning, and determination to win within the market.
You're comfortable building a high-level growth strategy, but you can also get down into the weeds if needed.
You are highly reliable and accountable, and you enjoy being evaluated on long-term goals. People around you would testify to the fact that you care more about quality than quantity, but you always make sure to deliver both.
Building and executing jointly agreed on business plans with partners or merchants to drive mutual growth and success.
Working closely with internal analysts, and delivery and marketing teams at Klarna to drive enablement and lead generation activities.
Identifying new partnerships or business opportunities, pitch Klarna’s services, and close deals.
Building great relationships both on an executive, as well as on an individual level.
Managing key internal and external stakeholder relationships including c-suite.
Conduct extensive research regarding the market in order to position Klarna as best as we possibly can.
Network effectively with local clients and develop strong professional relationships.
Work to ensure deadlines are met and budgets are maintained.
Create and deliver/present Quarterly Business Reviews to members of Merchants’ C-suite teams.
Adapt the business model to be culturally relevant without losing its identify.
Playing an important role in taking Klarna to the next level.

You Should Have:

6+ years in Business Development/Sales/Account Management.
Retail and/or payments and/or e-commerce experience preferred.
Experience leading a team.
Experience with digital marketing/media a plus.
Fluent in Spanish & English

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

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