On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

The Klarna UK Collections & Recoveries Senior Manager Klarna UK Operations owns all aspects of Klarna UK debt management activities including debt recovery strategies, policies and risk assessments as well as debt collection agency management and performance monitoring. The Collections & Recoveries Senior Managerwill be responsible for overseeing a team of Debt Management Support staff and any related services outsourced to KBAB.

This role will oversee:

The delivery of fair consumer outcomes: Maintaining conduct standards of treating customers fairly, providing good consumer outcomes, protecting vulnerable consumers and acting in the best interest of Klarna UK and its consumers at all times.

Collections strategy, policy and control: Developing Klarna UK’s early and late collections strategies including the use of debt collection agencies and debt sale.

Performance monitoring: Analysing performance of all aspects of early collection activities, late collections activities and debt sale.

Debt Collection Agency (“DCA”) assurance: Overseeing the performance of debt collection agencies, managing DCA contracts, performing assurance against the service contracts with Klarna UK and management of operational change requirements with the DCAs.

Training and Awareness: Overseeing the continuous professional development of the team in compliance with Klarna UK’s obligations for activities relating to debt.

Owning Policies, Instructions & Routines: Developing, reviewing and maintaining Klarna UK debt collection policies, instructions and routines, such as (but not limited to):UK Forbearance measures; andCollections and Arrears UK.

The Klarna UK Collections & Recoveries Senior Manager role is considered a ‘Certified Function’ due to their involvement in regulated activities as stipulated by Klarna UK's regulatory obligations, specifically the Debt Management Regime.

As this role is a Certified Function, an assessment will be regularly (at least annually) conducted for the Collections & Recoveries Senior Manager to certify they are fit and proper to perform their responsibilities, function efficiently and in line with conduct expectations. This assessment takes into account integrity, knowledge, competence, experience and qualifications. Assessments are conducted regularly to reassess if the function changes. The outcome of each assessment is a certificate that states that Klarna UK is satisfied that the person is a fit and proper person to perform the Certification Function. Details of the assessment process, and expectations on those appointed to a certified function are outlined in the Senior Managers & Certification Regime UK Instruction (Final 20220927).

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success.

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up! 

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.