IT Support

Homa Games

Homa Games

IT, Customer Service
Paris, France
Posted on Tuesday, November 14, 2023

Welcome to Homa, the gaming technology lab that is taking the industry by storm! Our team of over 200 people, hailing from more than 35 different countries, is dedicated to empowering mobile game creators worldwide to bring their creative ideas to the top charts.

Our Homa Lab platform offers a comprehensive suite of cutting-edge tools that allow developers to stay on top of the latest trends, test new features in real-time, and easily distribute and monetize their games. Our success speaks for itself - our apps have been downloaded over 1 billion times!

Since our inception, we have raised $165 million in total from prominent investors, including Headline, Northzone, Eurazeo, Singular, Quadrille Capital, Fabric Ventures, and Bpifrance. We have also received support from renowned business angels, such as the founders of King, Sorare, and Spotify founders.

But what really makes Homa special is our team. We are a diverse group of artists, business developers, engineers, entrepreneurs, and former strategy consultants who all share the same passion for taking over the gaming industry. When you become part of Homa, you'll be joining a dedicated team that creates innovative and high-performing games that resonate with players worldwide.

If you're ready to take your career to the next level and make a real impact in the company, then Homa is the perfect place for you. Join us and let's create the future of gaming together!

Role & missions – What you will do 🚀

  • Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively both online and onsite
  • Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
  • Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance
  • Assisting with onboarding and the setup and deployment of new devices, including laptops, mobile devices, etc.
  • Assisting with off-boarding
  • Managing user accounts and access permissions, ensuring data security and compliance with company policies
  • Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
  • Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
  • Creation of processes and documentation that the team can follow for repeatable tasks
  • Collaborating with the IT & SaaS Manager to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
  • Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

About you – Who you are 🦄

  • Degree in Computer Science, Engineering, or a related field
  • You have prior experience in helpdesk or technical support
  • Experience with remote desktop applications and help desk software
  • Proficiency with Windows/Mac OS
  • You possess strong attention to detail and problem-solving skills
  • You have good interpersonal and communication skills
  • Fluent in English

Our Culture—Who we are🪐

At Homa, we are building a community of brilliant talents. We believe that true innovation comes from diversity and collaboration, and that's why we prioritize brainpower and determination over formal education. So if you have the talent, energy and motivation, there is no obstacle to your success here.

As the creative experts behind the platform, we provide developers with the data they need to bring their ideas to life. Our team lives by three central values that guide everything we do:

✨Ambition: we're not afraid to tackle difficult challenges and set our goals extremely high. We're on a mission to revolutionize an industry dominated by well-established companies, and we won't stop until we succeed.

✨Humility: we leave our pride & ego aside. We are always ready to lend a helping hand, celebrate each other's successes, and learn from our failures. As Mr. Lamar said, "Sit down. Be humble."

✨Curiosity: we keep our minds open and never stop learning. We believe that questioning everything is the best way to stay ahead of the curve, and we encourage all our team members to stay curious and never stop exploring new ideas.

At Homa, you'll be challenged, supported, and inspired every day, and we can't wait to see what you bring to the table.

Perks—What you get 🎁

Success is its own reward, but here are the perks as well.

  • You’ll be working with top-tier talent from 34+ countries
  • If you’re interested in working from our newly-renovated Paris HQ with a rooftop garden and WeWork amenities, we’ve got a desk right here…
  • You’ll have two annual reviews, meaning you’ll have two chances a year to prove you should be earning more.
  • Don't speak French and don't want to learn it? Pas de problème, we work in English.
  • See the world via team events + Workation (the infamous company-wide Homa trip).
  • We have a culture of continuous learning, supporting knowledge sharing & experience gaining through our learning platform.
  • Essential benefits in France and specific locations: health insurance, meal vouchers, public transport subsidy, child-care benefits, and life insurance.