Customer Service Representative – Full remote, Categorie Protette (L. 68/99) (all genders)

Love turning a tricky problem into a happy customer?

Our Customer Happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. We work across hosts, guests and partners to keep bookings running smoothly, and we very much like spending time together, sharing food and doing fun team events.

As part of the team, you will be the voice of the customer: solving problems, supporting hosts and guests every day, and feeding what you learn back into the product so Holidu keeps getting better.

• Support hosts with managing their properties across channels including Booking.com and Airbnb.
• Help guests manage their bookings efficiently via phone, email and WhatsApp.
• Communicate with partners such as Booking.com and Airbnb to solve problems in the booking process.
• Be the voice of the customer, passing requirements and potential issues to the product team to improve Holidu every day.
• Play an active part in finding ways to continuously improve customer satisfaction.
• Cooperate closely with Product, Sales and Account Management to develop the guest and homeowner experience.

• Near-native Italian and fluent English skills; German or any additional European language is a plus.
• A friendly, team-oriented personality and strong communication skills.
• A customer-focused mindset with great problem-solving skills.
• First experience in customer service or the hotel industry is a plus.
• Willingness to work on weekends (with balance days during the week or additional holidays).
• An ambitious, humble and eager-to-learn attitude.
• Belonging to Categorie Protette in accordance with the law 68/99.

• Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters—and you’ll see the impact.
• Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets—with a strong focus on AI.
• Great People: Join a team of smart, motivated and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious and human. Our customers are guests and hosts—people we can all relate to—making work meaningful and energizing.
• Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.
• Flexibility: Work a remote setup, with the possibility of visiting our Málaga office once per quarter (optional), along with an additional 8 weeks a year from other inspiring locations (voluntary). You’ll stay connected through regular events and meet-ups across our almost 30 offices.
• Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized—but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.