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(Junior) Customer Service Representative - German speaking (f/m/d)

Holidu

Holidu

Customer Service
Málaga, Spain
Posted on Saturday, January 27, 2024

(Junior) Customer Service Representative - German speaking (f/m/d)

Málaga, Spain
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Holidu is a fast growing travel-tech company with travel enthusiasts from 60+ nations. Together, we are striving to revolutionize the vacation rental industry by helping hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy. In October 2022, we secured €100 million Series E funding, allowing us to constantly improve our services and achieve the next milestone on our journey. Our team is united by a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. Want to achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!

Your future team

We are looking for new team members for the following locations: Munich, Germany and Málaga, Spain

Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. The team also very much likes spending time together, sharing food and doing fun team events.

Your role in this journey

  • You will support hosts to manage their properties on various channels including booking.com and airbnb.
  • You will support guests to manage their bookings efficiently via phone, e-mail and Whatsapp.
  • You will communicate with our partners such as booking.com and airbnb to solve problems in the booking process.
  • You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
  • You will play an active part in finding ways to continuously improve our customer satisfaction.
  • You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

  • Fluency in German and good English skills. Proficiency in any additional language is a plus.
  • Friendly, team-work oriented personality and strong communication skills.
  • Customer-focused mindset with great problem solving skills.
  • First experiences in customer service or in the hotel industry are a plus.
  • Willingness to work on weekends (with balance days during the week or additional holidays).
  • Ambitious, humble and eager to learn.

Our adventure includes

  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
  • Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.
  • Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.
  • Get to know the world with our flexible home office policy and the opportunity to work from other local offices.
  • Go traveling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.
  • Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

  • Apply online on our career page! Your first travel contact will be Lucia from HR.

    We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality. If you have a disability or special need that requires accommodation, please let us know.

Location

Málaga, Spain