Intern - Product Support Bookiply (f/m/d)



Product, Customer Service
Munich, Germany
Posted on Friday, April 14, 2023

Intern - Product Support Bookiply (f/m/d)

Munich, Germany
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Holidu is a travel-tech start-up founded in Munich, Germany. Together with our team, we strive to revolutionize the vacation rental industry by helping hosts manage their vacation rental with ease and guests find the perfect holiday home. In October 2022, we secured a €100 million Series E funding, making us one of the fastest growing travel-tech companies in Europe. Our team of travel enthusiasts from 50+ nations is united by a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. Want to achieve amazing things together with us? Then pack your bag, hop on board and get ready for take off!

Your future team

You will be part of Bookiply Product, a highly international team composed of Engineers, Design, Product Management, Technical Support, and QA. You will join the Property Distribution team that is based in our headquarters in Munich and responsible for ensuring our hosts’ vacation rental listings are correctly available across all distribution channels. In your role as a Product Support intern in our Property Distribution team, you will ensure that all integrations are stable, troubleshoot and solve reported issues, and act as the interface between internal stakeholders and the engineering team.

Your role in this journey

  • You provide technical support for new internal processes and integrations in addition to ensuring the existing ones are reliable and stable.

  • You manage projects to improve the integration with internal and external systems.

  • You use different tools to monitor, debug and resolve incidents (e.g. Kibana, Looker, JIRA, Confluence, Grafana, Postman, and SQL queries).

  • You act as the primary interface between the Product team and internal stakeholders, ensuring communication is both timely and effective.

Your backpack is filled with

  • Currently enrolled or recently finished studies in a technical area.

  • Proactive working style by fully owning and taking over responsibility of your tasks and projects.
  • Good understanding of API integrations (e.g. JSON, XML) and SQL queries.

  • Love and understanding of technology and system integrations.

  • Desire to build and maintain strong relationships with Product and Engineering Teams.

  • Previous experience in a product or technical support role is a plus.

  • Project management skills and an analytical and process-oriented mindset is a plus.

  • Fluency in English.

Our adventure includes

  • Get a fair salary for both voluntary and compulsory internships. 
  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and through regular feedback, workshops and knowledge sharing.
  • Connect and have fun with international, diverse and yet like-minded people at work, regular events and weekly office days with your team.
  • Get in shape with a premium gym membership for a discounted rate.
  • Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lucia from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality. If you have a disability or special need that requires accommodation, please let us know.


Munich, Germany

Munich, Germany