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\n ","datePosted":"2023-11-18T10:12:29.552Z","validThrough":"2023-12-21","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"HappyOrNot","description":"HappyOrNot is a Finnish company that specializes in instant customer and employee satisfaction analytics. HappyOrNot is the company responsible for creating the globally-recognizable ‘Smiley’ feedback system. With over 25,000 physical ‘Smiley Terminals’ in airports, office spaces, and retail outlets around the world, the company generates employee and customer feedback data on an unprecedented scale. Servicing more than 4,000 clients in 117 countries, HappyOrNot presents and packages customer and employee feedback data (visualized as a four point scale from ‘smile’ to ‘frown’) so that organizations can tweak specific aspects of their service in accordance with what customers and staff actually want. Founded in 2009 and with first terminals installed in 2010, the company, which employs 80 people, has recorded about a billion responses to date. Headquartered in Tampere, Finland, with offices in US, UK, Germany, France, Netherlands, Singapore and a global reseller network in over 100 countries, HappyOrNot is already being utilized by thousands of clients in every continent: from Microsoft to McDonald's; London Heathrow Airport to LinkedIn; British National Health Service (NHS) to IKEA.","numberOfEmployees":95,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Helsinki, Finland"}},{"address":{"@type":"PostalAddress","addressLocality":"Tampere, Finland"}}],"sameAs":"https://happy-or-not.com","url":"https://happy-or-not.com","logo":"https://cdn.getro.com/companies/82529491-c86b-5cd1-aae0-4fb984926c1b","memberOf":{"@type":"Organization","name":"Northzone","description":"","logo":"https://cdn.getro.com/companies/80fe6744-a215-570f-ab93-e53ae5c5f5dd-1722285971","url":"opportunities.northzone.com"},"keywords":"Administrative Services, Data and Analytics, Information Technology, Professional Services, Software"}}
Revenue Operations Specialist, US
Operations
Posted on Saturday, November 18, 2023
Revenue Operations Specialist, US
Are you ready to be a key player in optimizing revenue operations for a leading customer experience management company? HappyOrNot Americas is on the lookout for a talented Revenue Operations Specialist to join our dynamic team!
About HappyOrNot:
HappyOrNot is a global leader in helping businesses improve their customer experience. With innovative solutions and cutting-edge technology, we empower organizations to drive positive change and elevate customer satisfaction.
Location: Boynton Beach, Florida (Hybrid Opportunity)
Responsibilities:
As Revenue Operations Specialist you will support the Revenue organization with the day-to-day operations.
This is a unique opportunity to make a lasting impact on our revenue performance by assisting the various teams in the Revenue organization and by ensuring that co-operation with other parts of the organization happen consistently and without friction.
You will report to the Director of Revenue Operations and be a part of the Global RevOps team, with the main focus on US customer cases. You will represent the Revenue team and play an active role in streamlining and developing revenue operations.
In this role you will:
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Support the Revenue organization with Salesforce administration. These include, but are not limited to:
Opportunity splits
Account and quote creations, splits and merges
Contract alignments/ mid-term amendments
Price changes
Upsells and downgrades
Subscription mapping
Coordinate RFPs and other vendor forms
Set-up vendor portals
Own the US-RevOps Case Queue and handle cases in a timely manner
Assist with onboarding and continuous training of US revenue team on Salesforce admin and processes
Represent RevOps at dedicated global accounts and work in co-operation with the Account Manager, Customer Success Manager and Renewals Specialist.
Help drive process efficiency by continuously seeking for solutions and improvement
Partner with other departments like Billing&Delivery, Business Services and Product and ensure smooth process hand-over
Experience, Knowledge and Skills
Strong ability to work with various types of software, including experience with Salesforce CRM and MS Office products
Team Player with excellent organizational and time management skills
Outstanding communication skills (verbal and written)
A strong sense of responsibility and commitment to meeting mutual targets and company strategy
A proactive approach attitude to getting things done and not waiting for what would need to be done = a problem-solving mentality
Understanding sense of urgency when applicable
A customer centric attitude
Fluent in English preferred, other languages an advantage, but not required
SaaS experience preferred
What We Offer:
- Competitive salary and benefits package.
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- The chance to make a meaningful impact on customer experiences worldwide.
How to Apply:
If you are ready to take your career to the next level and be a part of a global success story, we want to hear from you!
Please submit your resume and a cover letter (https://ats.talentadore.com/apply/revenue-operations-specialist-us/ZleMJl).
Join us in revolutionizing the way businesses measure and enhance customer satisfaction. HappyOrNot Americas is waiting for someone like you to drive excellence in revenue operations!
First application date: 14 November 2023
Employment type: Full Time
- Data Analysis
- CRM Expertise
- Process Optimization
- Proficient in English
- Communication skills
- Problem solving
- Time Management
Benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Long Term Disability
- Basic and Voluntary Life Coverage
- Paid Time Off
- Sick Time Off
- 401k Plan/Matching
- Pet Insurance
- Credit Monitoring Coverage
- and more...
HappyOrNot
HappyOrNot and the original 4 Smileys offer a simple way to engage your customers and track the pulse of their service experience through anonymous, relevant feedback for optimized customer experience and operations. With headquarters in Finland, offices in the U.S. and resellers spanning 135 countries, we provide valuable feedback for 4000 brands, including Elkjøp, Autogrill, Levi’s Stadium, and London Heathrow Airport. Visit happy-or-not.com.
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