About Fuse

Fuse is rebuilding clearing from the ground up. Fintech has gone global and emerging markets have become growth markets, transitioning from high risk jurisdictions to must have corridors, but clearing banks haven’t evolved. We believe the clearing stack needs to be rebuilt. Treasury pooling and/or stablecoins fix surface level issues, but no one is rebuilding the underlying infrastructure in each market - from correspondent nostro account networks to clearing on local central banks.

We’re building a new type of clearing bank, connecting globally important growth markets (such as the Middle East, China, India, Turkey and many more) to G7 currencies through named virtual accounts in every jurisdiction. We take quality very seriously - using our own direct central bank clearing where possible, applying for global banking licenses, operating a universal reliance KYC model - all to ensure the same few lines of code enables a correctly named payment from a local account in every market, making us the ideal clearing partner for any cross border payment.

The role

We’re looking for a Payment Operations Associate to join our Amsterdam office and play a key role in ensuring our clients’ payments run smoothly across our global network.

You’ll be working closely with our banking partners to manage payment flows, resolve issues, and keep our clients informed about the status of their transactions. From investigating stuck payments to answering day-to-day client queries, you’ll be the front line in making sure Fuse delivers a fast, transparent, and reliable payment experience.

Your day to day will include:

• Monitoring payment flows and proactively identifying any issues that need resolving.
• Working with our banking partners to investigate and resolve stuck or delayed payments.
• Communicating clearly with clients about payment statuses, expected settlement times, and any required actions.
• Investigating payment queries from clients and ensuring swift, accurate resolution.
• Documenting and escalating issues to internal teams when necessary, including Product and Engineering for systemic fixes.
• Supporting reconciliations and operational checks to ensure data accuracy.
• Helping to improve processes and tools to make payment operations more efficient and scalable.
• Acting as a trusted operational partner to our clients, ensuring they feel supported in their daily payment activity.

• Some experience in payment operations, banking operations, or a related financial services role.
• Strong problem-solving skills and the ability to work logically through complex operational issues.
• Clear and confident communicator, comfortable speaking with both banking partners and enterprise clients.
• Detail-oriented, with a strong focus on accuracy and process.
• Comfortable working in a fast-paced, high-growth environment.
• Strong bias to execution — you act quickly and effectively to resolve issues.

Bonus points for:

• Experience working with cross-border payments or correspondent banking.
• Familiarity with payment investigation processes (SWIFT, SEPA, local rails).
• Knowledge of payment tracking tools and systems.
• Experience in fintech, payments, or transaction banking environments.

• A Macbook
• Opportunity to travel (if applicable)
• Unlimited vacation time
• Private Healthcare
• Employee stock ownership (ESOP)
• Flexible working and autonomy
• Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
• Wellness days - we believe you can only work your best when you feel your best, and we know working at Fuse is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.