Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 500m in revenues in 2023 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

Job Description

• Provide first-line support for hardware and software issues across Windows, macOS, Android, and iOS devices (desktops, laptops, tablets, and smartphones).
• Assist with setup, troubleshooting, and maintenance of hardware systems.
• Support and administer Mobile Device Management (MDM) and Device Enrollment Programs (DEP).
• Maintain and update IT asset inventory using tools such as Snipe-IT and Jira Assets.
• Respond to and resolve service requests using a ticketing system.
• Assist with basic networking tasks, including troubleshooting connectivity issues and supporting Wi-Fi access.
• Support software installations, updates, and configuration management.
• Escalate complex technical issues to senior IT staff when required.
• Document procedures, troubleshooting steps, and asset changes.
• Provide excellent customer service and communicate technical solutions in a clear, user-friendly manner.

Qualifications

• Strong understanding of operating systems: Windows, macOS, Android, and iOS.
• Familiarity with MDM platforms (e.g., Intune, JAMF, or similar).
• Experience with IT ticketing systems (e.g., Jira, ServiceNow, or Freshdesk).
• Basic networking knowledge (IP addressing, DNS, DHCP, VPNs, etc.).
• Knowledge of IT security practices (password management, MFA, endpoint protection).
• Willingness to learn and adapt to new technologies.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team
• Currently enrolled in an IT, Computer Science, or related degree/diploma program.
  Previous IT support experience (internship, student job, or volunteer) is a plus but not required.

Additional Information

• 26 days of vacation
• A cool discount on your Urban Sports Club membership
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.