Senior Account Manager
Finom
Sales & Business Development
Spain
Finom is an EMI and fintech for European SMEs - we do localised banking, invoicing, and expense management in one place. We're growing fast and our account management team is the engine that turns activated clients into long-term, high-value relationships.
As a Senior AM you'll own a book of mid and high-value accounts across European markets. This isn't a passive renewal role. We want someone who treats their portfolio like a sales territory - proactively growing wallet share, identifying upsell and cross-sell moments, and building the kind of client relationships that make churn a non-starter.
You'll be measured on what matters: expansion revenue, ARPA growth, and voluntary churn. If you're the type who reads their book every Monday morning and spots the opportunity before the client asks - this is your seat.
What you'll do:
- Own a portfolio of mid and high-value SME clients across European markets and drive sustainable revenue growth from it
- Proactively engage your book - outreach, QBRs, check-ins - not just reacting to inbound requests
- Identify and execute upsell and cross-sell opportunities across Finom's product suite (plans, card spend, invoicing, credit)
- Build genuine relationships with decision-makers and be the person they call when something needs sorting
- Use account data, usage signals, and portfolio trends to inform your outreach priorities and commercial conversations - gut feel is a start, but data is what makes it repeatable
- Monitor account health signals and intervene early on at-risk accounts before churn becomes likely
- Maintain clean pipeline and activity tracking in Salesforce - no black holes
- Use Modjo call intelligence to sharpen your own performance and contribute to team learning
- Work closely with onboarding, product, and support to make sure clients get what was promised
What you'll bring:
- Minimum 5 years in commercial roles in fintech or B2B SaaS, with at least 2 years in a senior AM role
- Former outbound or business development experience - you know how to open a conversation and create urgency without being pushy
- Commercially sharp: you think in terms of revenue per account, expansion potential, and portfolio mix, not just satisfaction scores
- You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
- Comfortable working in a fast-moving environment where the playbook is still being written in places
- Confident communicator - you can run a QBR, push back when needed, and escalate the right things
- Fluent in English; a second European language (Italian, French, German, Spanish) is a strong plus
- Tech Stack we're using: Salesforce | Modjo | Google Workspace | Slack
- CV Review
- Recruiter Interview
- HM Interview + Short role-playing Exercise
- Final interview