Claims - Senior Analyst



Kraków, Poland · Lesser Poland Voivodeship, Poland · Kraków, Poland · Poznań, Poland
Posted on Friday, May 17, 2024

  • Supervise, coordinate, and support a team of analysts in handling third-party claim cases, whilst providing guidance.
  • leadership and motivation to promote maximum performance.
  • Act as a second level of responsibility regarding client and claimant issues by identifying and advising on suitable courses of action.
  • Ensure claim files are listed correctly and adequate documentation has been created, collected and recorded for each case
  • Maintain a periodical analysis of past claims and perform quality reviews in line with compliance, service contract requirements, and quality standards.
  • Review the reserve amounts for new and existing claims.
  • Create and implement new procedures and ideas for continuous process improvement.
  • Interview and hire new team members and establish team performance development plans, together with conducting team performance discussions.
  • Assist the team with mentorship and training programs.

Who you are

  • Minimum one (1) year experience in a leadership/team management role
  • Three (3) years experience in third-party claims and their processing, preferably at a senior level.
  • Possess an independent and thorough knowledge of claims management processes and procedures from multiple sources, preferably within a banking/fintech environment.
  • proficiency with MS Office, G -G-Suite, and JIRA
  • Independent judgment, decision-making, research, and analytical skills
  • Experience within the legal field / strong interest in the law
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation skills