Supervise, coordinate, and support a team of analysts in handling third-party claim cases, whilst providing guidance.
leadership and motivation to promote maximum performance.
Act as a second level of responsibility regarding client and claimant issues by identifying and advising on suitable courses of action.
Ensure claim files are listed correctly and adequate documentation has been created, collected and recorded for each case
Maintain a periodical analysis of past claims and perform quality reviews in line with compliance, service contract requirements, and quality standards.
Review the reserve amounts for new and existing claims.
Create and implement new procedures and ideas for continuous process improvement.
Interview and hire new team members and establish team performance development plans, together with conducting team performance discussions.
Assist the team with mentorship and training programs.

Who you are

Minimum one (1) year experience in a leadership/team management role
Three (3) years experience in third-party claims and their processing, preferably at a senior level.
Possess an independent and thorough knowledge of claims management processes and procedures from multiple sources, preferably within a banking/fintech environment.
proficiency with MS Office, G -G-Suite, and JIRA
Independent judgment, decision-making, research, and analytical skills
Experience within the legal field / strong interest in the law
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills

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