Card Operations - Process Lead
Finom
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Amsterdam, Netherlands · North Holland, Netherlands
Posted 6+ months ago
FINOM are searching for a Card Operations - Process Lead to join our team. This position will be based in FINOM’s Office in Amsterdam and responsible for managing operational processes surrounding Finom’s cards infrastructure.
You will...
You will...
- Be responsible for managing and optimising all of our operational cards processes, including but not limited to; card disputes (chargebacks), card delivery and general card transactional management
- Lead and manage our Card Operations team, the team who works on daily payments and cards operational requests. Monitor and enforce SLAs in relation to issues arising from cards issues
- Support managing our relationship with strategic Partners across Europe in our Cards sphere, including communicating with our cards infrastructure providers to escalate requests and track issues
- Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems
- Act with a “start up” mentality, with a clear focus on striving for improvements
- Working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
- Actively try to detect inefficiencies and propose solutions. Act on initiative, and search for answers to provide the best experience for our customers
- Liaise with FINOM’s product team to develop new features on our platform;
- Speak English fluently
- Have a deep understanding card issuing and the relevant operational processes surrounding what it means to be an issuer
- Have 2+ years experience managing a team of people in an Operations department in a fintech or neobank
- Act with a "start up" mentality, with a clear focus on striving for improvements
- Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
- Actively try to detect inefficiencies and propose solutions
- Have an analytical mindset, with skills in Google sheets or Excel skills
- Act on initiative, and search for answers to provide the best experience for our customers
- Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution
- Speak Dutch and/or German
- Have an understanding of or experience working with SQL, and other data tracking tools
This job is no longer accepting applications
See open jobs at Finom.See open jobs similar to "Card Operations - Process Lead" Northzone.