Lead Service desk Engineer



Moscow, Russia · Oregon, USA
Posted on Thursday, April 11, 2024
About Finom

Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.

Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.

At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

As Finom continues to scale rapidly, growing from 300 to an anticipated 800 employees by year-end, we are seeking a Head of Service Desk to oversee, enhance, and scale our IT operations. This strategic role will focus on maintaining, optimizing, and expanding our existing IT infrastructure to support our rapid growth effectively.

Key Responsibilities:

  • Oversee the Service Desk team, ensuring efficient resolution of IT issues, software installations, and PC troubleshooting.
  • Maintain and optimize the company's IT infrastructure for peak stability and performance.
  • Strategically enhance and scale IT processes and architecture to support a growing workforce.
  • Manage procurement, configuration, and setup of workstations to accommodate expanding team needs.
  • Lead the installation and configuration of network and software systems, ensuring seamless operation across departments.
  • Foster strong relationships with IT vendors and contractors, ensuring service excellence.
  • Utilize JIRA for project management, ensuring clear tracking and execution of IT tasks.
  • Proactively identify and integrate market-leading IT solutions in areas such as SaaS, Asset Management, MDM, Patch Management, Access Management, and EDR.
  • Develop and refine the ServiceDesk tool stack to improve efficiency and scalability.


  • Extensive experience in building and managing IT infrastructure for organizations of approximately 1000 employees.
  • Proficient in configuring and installing Windows, with strong skills in software installation across Linux and Mac OS.
  • Deep understanding of PC hardware, networking principles, and network equipment installation.
  • Strong project management skills and experience using tools like JIRA.
  • Proficiency in both English (minimum B1 level) and Russian.

Why Join Finom? You will play a central role in a company that is not just growing but revolutionizing financial management for entrepreneurs across Europe. At Finom, your work directly impacts our operational capabilities and supports the rapid development and success of our innovative financial platform.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

  • Application Review - 3 - 5 days
  • Recruiter Interview - 30 min -45 min
  • Hiring Manager Interview - 45 min - 1 hour
  • Test Task - up to 1 hour
  • Final Interview - 45 min - 1 hour
  • Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

4000-6000 euro gross / month