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Customer Care Specialist - German Speaker

Finom

Finom

Customer Service
Alicante, Spain · Madrid, Spain
Posted on Wednesday, March 27, 2024
About The Role

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!

What You Will Be Doing

  • Set records with Europe’s quickest customer service via phone, email, live chat, and social media;;-
  • Sync with our dynamic squads to ensure every query gets a swift, seamless solution;
  • Ensuring individual KPI’s and overall Service Levels are consistently achieved;
  • Embrace and excel in the vibrant, ever-changing fintech landscape;
  • Participating in various projects when required;
  • Uphold our legacy of exceptional customer contentment.

Who You Are

  • Fluent is English and German written and verbal communication at C1 level
  • A proactive go-getter who takes charge;
  • Quick on your feet, ready to learn and adapt;
  • Sporting a vibrant smile and radiant energy every day;
  • People like to spend time with you.

Nice to have

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.