About Finom

Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.

Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.

At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

What You Will Be Doing

• You'll be at the forefront of client interactions by initiating phone calls, engaging in video-calls and email conversations. Your expertise in managing various communication channels will be pivotal in maintaining strong, open dialogues with our clients.
• Meet and exceed performance expectations by developing mutually beneficial long term relationships with provided portfolio of corporate clients
• In-depth understanding of each client’s business model and their transactional activity, simultaneously reflecting opportunities for their business growth with Finom
• Deliver seamless service to the dedicated accounts by sharing professional knowledge of Finom banking products and services
• Assist other account managers when needed, in an effort to exceed customer expectations
• Maintain accurate, clear, and updated data for all assigned customers in Salesforce and other Finom platforms
• Monitor the competitive landscape and stay educated on the new developments in payments
  
  

WHO YOU ARE

• Must-have: Ability to speak English+German or English+Spanish fluently
• At least 1 year of customer support, sales or account management experience
• Act with a "start up" mentality, with a clear focus on striving for improvements
• Exceptional customer service skills and a highly motivated, dynamic personality
• Knowledge of all basic Microsoft Office programs, including Excel
• Familiarity with SalesForce or similar CRM a plus
• Strong telephone, verbal and written communication skills
• Previous fintech portfolio management is desirable but not essential
• A sense of humor and multitasking team-player to work well in a team environment
• Knowledge of Miro, Notion and other platforms is beneficial
• Able to follow agreed processes and enjoying communicating daily with multiple stakeholders (video and phone calls)
  
  

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

• Application Review - 3 - 5 days
• Recruiter Interview - 30 min -45 min
• Hiring Manager Interview - 45 min - 1 hour
• Test Task - up to 1 hour
• Final Interview - 45 min - 1 hour
• Offer
  
  

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.