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Customer Care Specialist - German Speaker

Finom

Finom

Customer Service
Kraków, Poland
Posted on Thursday, January 18, 2024
About Finom

Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.

Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.

At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About The Role

The Customer Care team is at the core of our business, we are the face of our company, and we provide front-line support to our customers. We value our Customer Care team, and that's why we have such a competitive starting package.

Our customers are entrepreneurs, company owners, and company operators. They use Finom to have clear manageable control over their finances.

At Finom, we’re not just about numbers; we're about making every entrepreneur and business leader feel valued and understood. And that begins with YOU. Elevate Your Journey in Fintech with Finom's Elite Customer Care Crew!

What You Will Be Doing

  • Set records with Europe’s quickest customer service via phone, email, live chat, and social media;;-
  • Sync with our dynamic squads to ensure every query gets a swift, seamless solution;
  • Ensuring individual KPI’s and overall Service Levels are consistently achieved;
  • Embrace and excel in the vibrant, ever-changing fintech landscape;
  • Participating in various projects when required;
  • Uphold our legacy of exceptional customer contentment.

Who You Are

  • Fluent is English and German written and verbal communication at C1 level
  • A proactive go-getter who takes charge;
  • Quick on your feet, ready to learn and adapt;
  • Sporting a vibrant smile and radiant energy every day;
  • People like to spend time with you.

Nice to have

You have worked in Customer Care for at least 1 year - Online, on the phone or face-to-face. If you have not worked in customer care, but would really like to let us know.

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

  • Application Review - 3 - 5 days
  • Recruiter Interview - 30 min -45 min
  • Hiring Manager Interview - 45 min - 1 hour
  • Test Task - up to 1 hour
  • Final Interview - 45 min - 1 hour
  • Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.