About us
Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

The opportunity
Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent to join the Operations team to drive quality improvements and projects for key partnerships.

What you will do:

• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone)

• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 10:00 to 19:00 (Berlin timezone) Monday to Friday.

Who you are:

• Customer Service Experience: you have solid experience in Customer Service, ideally including partner relationship management. Familiarity with Live Chat and Phone Support is a plus.

• Technical Troubleshooting Skills: you are comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs to diagnose problems, and writing SQL queries to investigate data and independently answer partner questions.

• Collaboration & Relationship Building: you bring a strong networking mindset, with exceptional collaboration and communication skills that enable you to build and maintain lasting relationships with valued partners.

• Languages: you are fluent in both English and French.

• Organization & Prioritization: you are organized and structured, able to manage multiple initiatives with shifting priorities while consistently meeting deadlines without losing sight of important details.

What you can expect:

• Make a global impact. Help shape how millions of people discover and book ground transportation worldwide.

• Own your work. Take responsibility from day one and see the direct impact of your contributions.

• Build with the best tools. We move fast, continuously evolve our tech stack, and invest in modern, efficient solutions.

• Work with industry leaders. Our partners include Booking.com, Google Maps, Amtrak, Deutsche Bahn, Renfe, and SNCF.

• Grow with exceptional people. Join an international team that will challenge, support, and inspire you every day.

• Work your way. Enjoy flexible and remote-friendly working options, relocation opportunities, and plenty of room to grow.

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Benedetta Pezzutto, and the Hiring Manager (HM) is Laure Jäger.

For any queries, please reach out to your Talent Partner at (talent@distribusion.com).

Do you want to work in an advanced tech environment and have an impact on millions of travellers around the globe? Come join us!