About the Business

LexisNexis Risk Solutions Insurance is a global provider of data and analytics products and services for the insurance industry. We deliver innovative solutions that help insurers improve efficiency, reduce risk, and make more informed decisions.

About the Role

The Senior Sales Support Manager plays a pivotal role in driving sales efficiency, operational excellence, and strategic enablement across the sales organization. This role leads a team of Sales Support Leaders who manage Sales Support teams responsible for providing sales representatives and channel partners with best-in-class customer care.

The Sr. Sales Support Manager is responsible for optimizing internal processes, resolving complex customer issues, and aligning support functions with broader business goals and tasks with the next-generation version of this function. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines.

About the Team

This role leads a team of three Sales Support Leaders, collectively overseeing a group of approximately 20 sales support professionals. The team is focused on delivering exceptional service to sales representatives and channel partners, ensuring operational excellence, process improvement, and customer satisfaction while supporting strategic sales goals and broader business priorities. Collaboration across departments and a culture of accountability and continuous improvement are central to the team’s success.

Key Responsibilities

• Lead and mentor a team of sales support professionals, fostering a culture of collaboration, accountability, and continuous improvement.

• Analyze customer data and sales metrics to identify trends, resolve issues, and inform strategic decisions.

• Oversee complex account maintenance tasks, including billing discrepancies, product setup, and pricing adjustments.

• Proactively identify areas of continuous improvement.

• Collaborate with cross-functional teams to implement best practices and automation.

• Collaborate with subject matter experts to develop and maintain playbooks, guides, and training materials for onboarding and ongoing enablement.

• Serve as a consultant on strategic projects, including new product launches, process redesigns, and customer escalations.

• Drive initiatives to improve productivity, reduce inefficiencies, and enhance customer satisfaction.

Skills & Competencies

• Analytical Thinking: Ability to interpret complex data and translate insights into actionable strategies.

• Strong Communication Skills: Clear, concise, and effective communication across all levels of the organization.

• Flexibility & Forward Thinking: Adaptable to changing priorities and proactive in anticipating future needs.

• Thoroughness: Detail-oriented with a commitment to accuracy and quality.

• Customer Orientation: Strong focus on understanding and meeting customer needs.

• Initiative: Self-starter who takes ownership and drives results independently.

• Execution: Develop clear execution strategies to address key areas of improvement.

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field; MBA or advanced certifications preferred.

• Minimum 5–7 years of experience in sales support, sales operations, or related roles.

• Proven track record of managing teams and delivering strategic support in a fast-paced environment.

• Proficiency in internal platforms (MBSi, Salesforce, PowerBI) and Excel is required.

• Product Knowledge, Product Development, and Product Implementation Support.

• Excellent communication, collaboration, and interpersonal skills.

• Operates at a high level of independence and strategic influence.

• Demonstrates leadership behaviors aligned with RELX Leadership Excellence (RLE) for Advancing Leaders.

• Some travel may be required to perform this role.



U.S. National Base Pay Range: $116,000 - $215,500. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Colorado, the pay range is $116,000 - $215,500. If performed in Illinois, the pay range is $121,800 - $226,400. If performed in Chicago, IL, the pay range is $127,600 - $237,100. If performed in Maryland, the pay range is $121,800 - $226,400. If performed in Ohio, the pay range is $110,200 - $204,700.


 



This job is eligible for an annual incentive bonus.

Application deadline is 11/28/2025.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice



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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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