About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About our Team:

The Insurance Solutions Team is dedicated to providing streamlined log-on access and technical support for a variety of insurance products within our portal application. Our team works closely with both internal and external partners to ensure that our customers receive prompt, effective support and solutions through exceptional customer service. The majority of inquiries are insurance carrier or agent-based calls, emails and chats.

About the Role:

We are seeking a technically skilled and customer-focused individual to deliver remote post-sale troubleshooting and diagnostic support services. This role ensures that all products and services function properly by resolving technical support inquiries either directly or through coordination with first-level support representatives.

Responsibilities:

• Provide remote support via telephone or online channels to troubleshoot and resolve post-sale technical issues.
• Ensure proper functionality of products and services through diagnostic support.
• Collaborate with on-site or remote first-level support teams to address customer inquiries.
• Apply analytical and technical skills to complete tasks within the designated area of expertise.
• Follow standard operating procedures and analytical methods to resolve routine problems.
• Communicate effectively and courteously with customers and team members to exchange information.

Requirements:

• Experience in technical support or a related field.

• Ability to work independently with moderate supervision.

• Proven problem-solving skills with the ability to evaluate and select solutions from established procedures.

• Good understanding of team integration and business processes.

• Excellent interpersonal and communication skills.



U.S. National Base Pay Range: $43,600 - $72,600. Geographic differentials may apply in some locations to better reflect local market rates.

 


 







We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice



We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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