About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team:

The Fircosoft Support and Firco Insight team is committed to providing excellent technical support to all our clients in various industries including banking.

About the Role:

A Support Analyst’s core responsibility includes investigating, analyzing, troubleshooting and reproducing the technical issues reported by our customers. Unlike other typical customer support positions, this Support Analyst position requires strong technical knowledge. This position doesn't require you to write any code or SQL queries or build an application but having the experience/knowledge on how things work will greatly help you in your case investigation.

Responsibilities:

A Support Analyst’s core responsibility includes investigating, analyzing, troubleshooting and reproducing the technical issues reported by our customers. Responsibilities include communicating via email and phone with clients, managing multiple technical cases and partnering with clients through resolution/completion.

Requirements:

• Proven technical and analytical skills to investigate potentially complex technical issues by analyzing log files, input/output files, configuration files, etc.

• Highly detail-oriented and organized to work with detailed data in different log files, input/output files, configuration files, etc. from multiple support cases at once

• High self-motivation to continuously learn about new products or technologies, especially on your own

• Excellent work ethics with a desire to support our customers and team

• Ability to work independently and under pressure

• Team player

• Technical background such as working with a programming language, SQL queries, data formats (e.g. JSON, XML, CSV, etc.), UNIX/shell command lines, etc.

• Knowledge on how relational databases such as Oracle and MS SQL Server work; Understanding of a primary key, a foreign key, a unique constraint, data types, etc.

• Familiarity with how a Web application works e.g., deployment, client/server, user sessions, requests/responses, HTML/CSS/JavaScript, cookies, get/post methods, database connection, etc.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

The salary range provided in this posting is the base salary range for NYC:$80,800.00 - $134,700.00

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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