Operational Process Lead

Would you like to be part of a team that delivers high-quality software to our customers?

Are you a champion with a ‘can do’ attitude who inspires others?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle all while reducing risk. Insurance Risk Solutions

About Our Team

Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers.

About the Role

As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy.

Responsibilities

• 24*7 rotational Shift/Holiday working:
• Creating report/dashboard on ServiceNow :
• Candidates have used ServiceNow for incident and problem management :
• Batch support / EOD, SOD Support :
• DR / SR / HA activity :
• Communication:
• Unix / Linux:
• Linux scripting :
• SQL
• Grafana Knowledge / Monitoring Tool :
• ServiceNow (Dashboard / Incident / Problem) :
• Incident / Problem Management:
• ServiceNow
• Prior batch operations and automation experience

Key Responsibility :

• Lead all technical projects.
• Serve as first point of escalation and subject matter expert on operational process matters; escalate to management as required.
• Assist with management of group and contractor.
• Drive adherence to the management of the global change and configuration management process.
• Drive process improvement activities.
• Responsible for testing of service management tool and write all process use cases.
• Review all production changes for compliance to the global change and configuration policies.
• Help develop modification and enhancements to the global change and configuration policies.
• Provide training on change management and tool utilization.
• Help manage the Change Advisory Board (CAB).
• Identify tool improvements for streamlining processes.

Requirements

• Solid team leadership skills.
• Strong knowledge of batch processing.
• Excellent written communications skills.
• Strong change management skills.
• Understanding of change request processes.
• Knowledge of analytical support for system interfaces.
• Ability to escalate issues to senior management using good judgment.

Qualification :
• Bachelor’s degree in technology or equivalent work experience
• CFC certification preferred

We welcome candidates with diverse backgrounds. If you have the skills mentioned above, we encourage you to apply, even if you do not meet all criteria.

Learn more about the LexisNexis Risk team and how we work here

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