• Manage day-to-day relationships with existing partners across EMEA to ensure satisfaction and retention.
• Identify and support upsell and cross-sell opportunities within the partner portfolio.
• Proactively manage renewals and monitor account health.
• Provide basic product support, usage training, and reporting to partner contacts.
• Maintain accurate and up-to-date records in Salesforce CRM.
• Coordinate internally to resolve partner issues around contracts, billing, or technical support.
• Support implementations and provide feedback to internal stakeholders to improve partner experience

• 1–3 years of experience in account management, customer success, or partner management, ideally in Financial Services, SaaS or Risk/Compliance.
• Proven ability to build and maintain strong client relationships.
• Strong communication, organisational, and time management skills.
• Experience working with CRM systems like Salesforce.
• Collaborative team player with a solution-focused mindset.
• Bachelor’s degree or equivalent experience preferred.

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