Operations Agent - Finland
Who we are
Since our start in 2017 we have provided smart tools that help put financial power back in the hands of the people – where we believe it belongs. Everything we do is based on one vision: to improve the financial health of our users.
So far, we’ve helped Swedes, Finns, Norwegians and Germans save millions by refinancing unnecessary and expensive consumer credits. But we aim higher. New tools, new products and new ways of improving people’s financial lives. This means we need more brains and hearts to fuel our growth. That is why we are currently searching for an Operations Agent to join the Finland Operations team.
What you will be doing
As an Operations Agent you will be part of a team that performs customer service that is second to none. In Operations we always try to find new ways to increase customer satisfaction, engagement and our customer base. The role entails participating in and providing general customer service, credit assessments, AML & Fraud reviews and more. Your job will be to help customers to a better personal financial situation where you will analyze and evaluate complicated credit applications and make decisions based on our credit policy. You also have a great deal of personal responsibility to assess who is suitable to refinance loans or not.
Furthermore, you will work directly with our customers in various channels.
For skills and requirements continue reading.
Work with great people
Skills & Requirements
Skills & Requirements
Who you are
Fluent in English and of course Finnish (we know but you would be surprised how many people there are that don’t believe that would be a necessity…)
You are passionate about explaining how things fit together, high and low
You are a flexible person, happy to step in and stand up for the team
Communicative, you know the meaning of providing clear service in both writing and speech.
It’s a merit if you;
Have worked with customer service before,
Have experience from AML, credit assessments or Fraud before or,
Have worked with customer success/sales.
What we offer
We offer you the chance to be part of something truly amazing. With a strong backing and a world class team there is no limit to what we can achieve together.
We promise that you will be challenged, pushed to develop your skill set and get the opportunity to work alongside amazing and smart colleagues.
While we've had a good run so far it is what lies ahead that excites everyone that works here, and we are just getting started. Come join us at our centrally located cozy office, enjoy extra time off on your birthday and a bunch of other benefits as part of the compensation package as well. But we will get to all that in due time.
For now begin your journey with us by clicking "Apply" below.
We cannot wait to meet you!
Great Place to Work
Birthday off apart from the 30 days of vacation!
Health and Wellness allowance
Support your mental wellbeing
Pension, financial health for when you get older
Fun at Work - AW's, sports groups and much more!
About the company
Who are we?
Anyfin is an innovative startup with a mission to help people to become their best financial self. We know that money can be tricky for many, therefore we wanted to create an easier way of understanding and improving your finances. Our key values are bold, human and honest – three things we always strive to be, both internally and externally.
What do we do?
Anyfin is a smart financial-app where you get a great overview of your spendings, income, subscriptions and much more. We also provide a service that helps lowering the cost of consumer loans and credits by reducing high interests, and removing unnecessary fees. Overall, the app is a great tool to understand your finances better.
What about the future?
We are constantly growing and by 2023 we will launch even more services and expand to other markets. Fun, huh? Come join our journey and work with nice people from all over the world. (Our office is based in Stockholm.)
Our journey so farOur journey so far
2017Founded; Sven, Filip and Mikael got together in a small room in Stockholm, figuring out how to help people with their finances in the best way.
2018We were publically launched with our first product - Refinancing. Our Series A investment round of 47 million SEK was secured and we started growing.
2019Time to explore markets outside of Sweden - Finland is launched! We also moved to our current office on Drottninggatan in Stockholm. On top of that we secured our second investment round (Series A+) of 80 million SEK.
2020We launched several new products; Credit Block, The bridge, Monthly Economy and Subscriptions. We also doubbled in size from 40 to 80 employees and got our Series B investment of 300 million SEK.
2021We broadened our scope and launched Anyfin in Germany. We grew to 130 employees. Our fourth investment, Series B+ of 450 million SEK.
2022We continued growing and went live in Norway! We launched Savings and Bill Smoothing. Opened our German office and got our Series C investment of 320 million SEK.
-WIll you be part of out next milestone?